Report a bug about multiplayer ranked finding match

Age of Empires II: DE II - Report a Bug
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:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

report a bug about multiplayer ranked finding match in AOE II DE

  • GAME BUILD #: 101.102.8319.0 (#73855) 10078593
  • GAME PLATFORM: Steam / Microsoft Store
    STEAM
  • OPERATING SYSTEM: Windows 10 / Windows 8 / Windows 7 / Mac / Linux
    WINDOWS 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

so im trying to play a ranked game , i click finding match, then the error popup come, when i try to find again i click the finding match again only to see another popup saying i failed at ready the match and got the 3 hour pinalty.. i mean whyyyyyy how can i play like this at the early its only 5 min but more error as time flies it become worst and the latest is 3 hour broooo any help? or did i do something wrong ? im ready any time to click that ready match but i didnt even get the match the popup come first lol

edit : now it got worst i got 20 hours pinalty

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 75% almost every time
    error come so many time and it got worst as i got the pinalty wrongly

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. click multipalyer,
  2. ranked game,
    3.click find match…and then boom the error come

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

i get the match, i click ready, i play the game

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
i’ll insert it when i encounter it again… in 3 hour cos of wrongly pinalty
it got worst now its 20 hour
here is the photo
the first error said :

unable to find match. WAN internet connection error
source : automatch2Polling event
error code : 0xffffffff
extended code : 0xffffffff

clicking ok and i try to find again
then come another error :

unable to find match. failed to join match
source : automatch2Polling event
error code : 0xffffffffa

okay i try to find again and then boom

error 3
error 31366×768 155 KB

seeeeeeeeeeeeeeeeeee whats happening hereeeeeeeeeeeeee
HEEEEEEEELP IM NEW TO THIS GAME, DONT RUIN MY FUN WITH THIS

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

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Hello @KeroKy2075
Do you have a stable internet connection?Are you using any kind of VPN?

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yes , my internet connection is stable and i dont use any vpn

and i can play custom lobby online smoothly

but i encaounter problem with ranked like what i said above