Issue:When entering an online match, after about 2–3 minutes the screen starts to constantly turn off and on (black screen ↔ game screen ↔ boot screen). This loop makes the computer unusable. At first, the game sometimes recovered, but later it stopped recovering completely. Today the issue escalated: even after reinstalling the game, the same problem occurred. The computer could not even restart properly, and eventually showed a blue screen error (0xc0000001). Restarting took a very long time. This issue only happens with Age of Empires IV; other games and normal usage are unaffected.
If this error cannot be resolved, I don’t think I will be able to play the game anymore.
(This report was translated by AI, there may be translation errors.)
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Trigger Event:After joining an online match, within a few minutes the screen starts flickering between black and game display.
(what was happening at the time of the issue. this could be an action you or another player took right before the issue started)
Repro Steps:Launch Age of Empires IV via Xbox App.
Join an online match.
After 2–3 minutes, observe the screen constantly turning off and on.
The game disappears, the system becomes stuck.
Eventually, a blue screen error (0xc0000001) occurs.
Expected Result: The online match continues normally without system interruption.
Actual Result: Screen constantly turns off/on, system becomes unusable, and ends with blue screen error.
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