Server Maintenance - Wednesday, August 17 - I, II, III DE, and IV


WHAT : Server Maintenance (Multiplayer Servers)

WHEN: 2022-08-17T21:00:00Z

EST. DOWNTIME: 1-2 HOURS

GAMES & PLATFORMS:

*Age of Empires: Definitive Edition (Steam / Microsoft Store )
*Age of Empires II: Definitive Edition (Steam / Microsoft Store )
*Age of Empires III: Definitive Edition (Steam / Microsoft Store )
*Age of Empires IV (Steam / Microsoft Store )

OBJECTIVES:

*Routine server maintenance; no player-facing changes.

DETAILS:

This coming Wednesday, August 17, the platform team will be taking the multiplayer servers down for regular maintenance. Please note:

*Online matchmaking will be disabled exactly one hour before the maintenance window to prevent disruption to newly-formed matches.

*Any matches still in progress at the start of the maintenance window will be disrupted when the servers are taken offline.

*DURING THE MAINTENANCE WINDOW, YOU WILL STILL BE ABLE TO LAUNCH THE GAME, BUT WILL NOT BE ABLE TO MATCHMAKE OR ACCESS ANY ONLINE FEATURES.

To prevent any interruptions, we recommend wrapping up any games at least 10 minutes before the maintenance window. The downtime is expected to last between 1 and 2 hours . You can watch this thread for any changes to the schedule as they arise, as well as the all-clear when the maintenance is complete.

Thank you for your patience!

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A forewarning to everyone that the multiplayer services will be unavailable for around 1-2 hours starting 2pm PT/ 21:00 UTC as they undergo routine maintenance. Please check the schedule above and plan ahead to prevent the down-time from disrupting your matches!

Server maintenance is starting NOW and should last 1-2 hours. We will keep you posted when maintenance is complete and the servers are back online!

Why is LAN not accessible during the server maintenance? This seems like a massive oversight on the developers end for a feature that is essentially only used when not connected to the network to not be available when not connected to the network…

Is this why I can’t play the game at all? I just purchased the game and downloaded it via Steam. Steam shows I’m synced with the cloud and everything looks to be working. However, I get a message saying:
“You are currently either offline or not yet signed into Steam / Xbox Live. Please reconnect to sign into the game.
Note: Playing the game online is only required on first launch.
Error code: C00T01R-1X-16-52656C6903AE”

It is very frustrating to get this message when you’re trying to launch the game for the first time after paying for it.

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Just wait a little while longer. Things should be up in less than an hour.

Server Maintenance COMPLETE! If you experience any NEW issues as a result of the maintenance, please post them to this thread. If you cannot connect, please reach out to our Support team so they can work with you to investigate! https://support.ageofempires.com

Enjoy your games!