Silent Crashes

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: V. 100.12.47581.0
  • OPERATING SYSTEM: Windows 10x64 Pro

:arrow_forward: ISSUE EXPERIENCED

Random SILENT crashes! (Event ID 1000)

Faulting application name: AoE3DE_s.exe, version: 100.12.47581.0, time stamp: 0x615ffbb7
Faulting module name: ntdll.dll, version: 10.0.19041.1288, time stamp: 0xa280d1d6
Exception code: 0xc0000005
Fault offset: 0x00000000000242b4
Faulting process id: 0x31dc
Faulting application start time: 0x01d7c9135c8e452f
Faulting application path: D:\Steam\steamapps\common\AoE3DE\AoE3DE_s.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: afe1731a-bd75-47bf-ab1e-86588aeb85d5
Faulting package full name:
Faulting package-relative application ID:

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 50% of the time / matches I play (FREQUENTLY) It’s actually totally RANDOM.

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Play the game and hope for the best.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

Game should not crash.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.

Hi @Tinfoilhat83!

I recommend you to try some stuff:

  1. In steam, Properties → Local Files → Verify Integrity of game files
  2. Reinstall the game
  3. Unable your mods
  4. Delete your user files

For deleting your user files, you should:

  1. Go to C:\Users\YOUR_USER\Games\Age of Empires 3 DE
  2. Copy your user folder to a safe place, it has lots of numbers.
  3. Delete the original and open the game again. A new user folder will be created

If this works, then copy back the files from your old user folder.

If that does not work, please contact with support:

Let me know if it works!

Thanks for the tips, none of them helps.

I’ve read a lot of forums with people having this bug all over the net but no solution.

According to the log the game file calls out for NT Layer DLL within windows, i’m 100% sure it’s a coding error.

I’ve got a ticket opened! Cheers

Hey @Tinfoilhat83, thanks for the report! We were able to investigate the crash with all the information you provided in the linked Dropbox.

I forgot to loop back here and reply sooner as I originally found this post through the other topic you commented on: Crash in campaing - The Boneguards Lair

This should be fixed in an upcoming patch or update so hang in there!

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