Steam refuses to give me my game

Age of Empires II: DE Ask for Help
1

Back in August I bought the bundle that came with AoE 1 DE and AoE 2 DE as seen in this link.

https://store.steampowered.com/bundle/11831/Age_of_Empires_Definitive_Edition_Bundle/

Now the game is out and steam is claiming that I do not own this game and I have to rebuy it. I made a support ticket through steam and they are claiming that since I participated in the beta I have to rebuy the game.

But as you can see it CLEARLY STATES THAT AOE 2 DE IS SUPPOSED TO COME IN THE BUNDLE

Does anyone else have this problem at all? Did I read the page wrong or am missing something? My recpeit and everything says that I bought the DE bundle and again, it clearly states that AoE 2 comes in the purchase. I don’t know where else to do and I am not going to rebuy the game.

2

If you were in the beta when you purchased the bundle you only bought the first definitive edition since you already “owned” the game. And when the beta ended the product got removed from your library. Keep in mind that you were only charged for the first Definitive Edition.

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3

So when I originally bought the bundle I actually never bought the game? That doesn’t make any sense at all.

4

Well the game was already in your library since the beta and the acutual game use the same product id

If you look at your recipe it will only list Age of Empires: Definitive Edition.

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5

Yeah, you bought AoE1:DE with a $5 discount, but never bought (or paid for) AoE2:DE. Steam support is correct here.