Just a quick addition:
People had been more than willing to engage with any official good will until they turned their back on us:
In fact, such interactions had been effectively killed for all communities.
From the backlash of delayed patches to the recent controversies around 3K, it could be observed WE had the habit of playing dead whenever there was negativity. And such behavior became more apparent when they had been doing poorer jobs overall, likely impacted by MS budgets.
I say this in the most friendly way possible and choose not to mention their massive ban of people simply questioning about the AOE3 DLC on all social media. Such tensions can be EASILY resolved if they show the tiniest good will. Yet they still refuse to do the bare minimum