Story mode final cutscenes Act I, II, III graphic issue

Age of Empires III: DE III - Report a Bug
#1

:arrow_forward: GAME INFORMATION

  • GAME BUILD #: V.10012.30181.0
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
Hi, while playing either of the acts mentioned below, when I’m supposed to get the final cutscene, the graphic is messed up, pixeled:

Act I: Blood

Act II: Ice

Act III: Steel

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur?

  • 100% of the time I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here are the steps to reproduce the issue:

  1. Play either of the Acts mentioned and get to the very end to see the cutscene.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
The cutscene was supposed to be shows and the contours should have been recognizable.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

The following graphic issue occurs:

Cutscene
Cutscene4032×2268 1.98 MB