Stuck on splash screen on launch (xbox game pass for PC)

Age of Empires III: DE III - Report a Bug
#1

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: unknown/most recent xbox game pass for PC
  • GAME PLATFORM: Xbox Game Pass for PC
  • OPERATING SYSTEM: Windows 10 (up to date)

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
Stuck on the splash screen, game won’t load at all. Tried reinstalling, installing to C drive, everything is updated. Really hope AOE IV won’t have the same issues at launch.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!
Press play on Xbox Game Pass, game launches splash screen and stays like that forever.

Here’s the steps to reproduce the issue:

  1. Launch the game on Xbox Game Pass for PC

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
The game should start.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
It looks like it’s stuck on the splash screen.

718×511 420 KB

:arrow_forward: GAME FILES (SAVE / RECORDING)

Don’t have the opportunity to make one since the game won’t launch at all.

#2

Hi @st0rmr0ad !

Can you try to delete your user files?

For deleting your user files, you should:

  1. Go to C:\Users\YOUR_USER\Games\Age of Empires 3 DE
  2. Copy your user folder to a safe place, it has lots of numbers.
  3. Delete the original and open the game again. A new user folder will be created
    If this works, then copy back the files from your old user folder.

Let me know if it works!