The game crashes when syncing with the active Xbox profile

Age of Empires II: DE Ask for Help
1

Hello to all the fans of the game aoe2 de. Tell me what to do. For many weeks I have been trying to solve the problem of starting the game on PC (Microsoft store). Every time I start the game crashes before the opening video. At first I thought that the problem was in my PC. I read a lot of the game forum. And tried to solve the problem using the advice from the forum. But all to no avail. Then I turned off the internet on my PC and the game magically started. But it is impossible to play without the Internet. I have no Internet without the purchased add-ons.

Today I decided to try to run the game on my console Xbox Series X. And on the console the game does not start either. When starting there is a synchronization of data and at 10 percent the game crashes.
Thus I conclude that my game does not work on a PC (Microsoft store) and does not work on a console Series X with an active xbox profile. Synchronization of data from the xbox leads to a crash. How can this be? What should I do? I have already contacted technical support aoe2 de. Their solutions do not help me.
Thank you for any help!

2

It’s been more than 1 week and my mistake is still there. My game doesn’t work when syncing xbox account data. The game crashes. This happens on both PC and xbox in the same way. During this time, I contacted xbox games technical support and the results of the check made it clear that the error occurs specifically with the game and not with the microsoft service. I also contacted aoe2 technical support and was told that they would check it, but there are no results yet. They said they would look into it, but there are no specific deadlines. During this time, a patch was released, but I did not solve the problem.

I have sent all the game logs to aoe2 technical support. I ask the developers to pay attention to my problem and help me solve it.