The game server keeps disconnecting ranked games. my internet connection is not the problem!. Please limit the loss of Elo points due to disconnection

  • Game Version: 100.17.54147.0

  • Build Number: 512899R

  • Platform: Steam

  • Operating System: Windows 10

Issue: The game server keeps disconnecting ranked games. Please limit the loss of Elo points due to disconnection

The game server keeps disconnecting ranked games. my internet connection is not the problem. Please limit the loss of Elo points due to disconnection.

It is totally unfair to lose elo points because of the game servers. Yesterday I faced a team that had a low elo and the game server lost the internet connection and the game ended as a loss. The result was - 50 elo points lost in 4 minutes. It is totally unfair. I no longer feel like playing the game.

There have even been ranked games where the game servers disconnect 2 or 3 players at the same time.

Important note: Disconnections from the game server often occur in Cross-input games

this is a big problem of this game. I dropper my rank to 1400 in 1v1 to 1250 all the time for connection lost.
The server is a shit and you get “connection lost” while your internet connection is running very well.
That’s the problem why this game losted like the 90% of the players.

Resolve this problem is not hard, but DEVS has not the will to do it

Hi guys! Thank you for the report!
We are currently investigating this. Can you send us some information to help us with the investigation?

  1. The match ID. It appears in the lobby in the top right corner. Might be interesting to record your gaming sessions so if a disconnect happens, you can go back and check that number
  2. Your logs. They can be found here: C:\Users\your user\Games\Age of Mythology Retold\temp\Logs. And it is called MythLog.txt
  3. Your replay from the game that had a desync. You can find it here: C:\Users\your user\Games\Age of Mythology Retold\a lot of numbers\replays and it should be the most recent one (if it just happened)

You can send us this information via gofile.io or in support https://support.ageofempires.com/hc/en-us/requests/new?ticket_form_id=27209615539476. If you go through support, add in the description “Ikoknight(Araceli) and Yorkie from FE(Forgotten Empires) asked me for these files” to make the process faster!

I know this is going to take some time from you, but if you can help us, we really appreciate it!

Thanks :slight_smile:

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