I bought The Sultan’s Ascend DLC as a gift for my brother on Steam, and the DLC content is not available to him even after he followed all the recommended solutions provided by the Age support team (activating the DLC on Steam, reactivating the Steam client, reinstalling the game, etc.). It’s very frustrating to purchase content and want to play it on release day but not be able to. Please, what would be the solution to this problem, as others are also reporting the same issue?
Hay, welcome to the forums !
I moved your topic to the aoe4 section
- The issue is being tracked
Don’t know when it will be fixed, but they are working on it.
Having the same issue on Steam, purchased on Steam. Sultans Ascend DLC is locked
Any news about this topic? It’s been 5 days since I bought the expansion, and so far, I haven’t been able to use it.
xbox pc side also get the problem
i buy the dlc add-ons
but the right to use follows the account
not follows the dlc package add-ons
other account using the same pc cannot use the dlc add-on
which different from aoe2 and aoe3 civ package add-ons
Hay, I’m sorry I don’t have any news to share about this 
I will let you know as soon as I have something !
So is there any news here?
Is this bug fixed? I have same issue on my friend’s account.
Is there any way to get the DLC working?