Unable to access new DLC content

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 8595115
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED


I have the new DLC in my library, but unable to access and content.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

100%** of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!


:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

Access to new DLC content

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

Edit: I thought the new DLC was already out since I’m getting matched with new civs in every game. Is it not the case???

The DLC is not out yet, this is not a bug. You just have to wait.

Didn’t you try opening the DLC content too early? It says there’s 7 hours to go.

Whoa calm down dude. The timer is still on.

How are people playing with new civs then???

The new DLC is out. I have a similar problem. I can play with the new civilizations, but I cannot play the new campaigns. Are you not able to do either?

I can access the new DLC through my main account but it’s not available for Family accounts. Which is strange since I also have the other two DLC’s and they’ve been perfectly available to family from the very start.

Yep. Can’t access both the campaigns and civs.

The screenshot is from my main account. Unable to access from my secondary acc too.

The new DLC isn’t out. The DLC only unlocks the new campaigns, the civs are playable right away. This was the same for LotW and DotD.

According to steamdb family sharing is disabled for whatever reason.