Unable to join Ranked

:arrow_forward: GAME INFORMATION

  • GAME BUILD #: 11771158
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

auto failure to join ranked game , can start find matchmaking ,countdown completes and the accept/join game button do not appear .
when click again find match it puts me in auto ban mode for failing to join ranked game

:arrow_forward: FREQUENCY OF ISSUE

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

  1. click find match
  2. wait for countdown to complete (as if match is being found by matchmaker)
    3.join game/accpet game gamebutton does not appear and countdown stops

:arrow_forward: EXPECTED RESULT

accept game button pop up not coming

:arrow_forward: IMAGE

:arrow_forward: GAME FILES (SAVE / RECORDING)

no game record as matchmaking does does start game

this could be related i am loosing connection to multiplayer services after 1-2 mins