Unable to play game on Playstation 5

Hello
Both myself and my friend who live on opposite sides of South Africa have both been experiencing the same error when trying to play Age of Empires 2. We are unable to sign in via Playstation network and the link to Microsoft account says it is already logged in. I am unable to disconnect and reconnect or play the game in any form. Has anyone experienced this and know the fix. I have also uninstalled and reinstalled the game also did nit help

I’m really sorry to hear that you and your friend are experiencing this issue.

Best thing to do right after experiencing this is to contact our Support Team with the details and ask for troubleshooting steps.

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