Unable to play game will not start up past start screen

:arrow_forward: AOE 2

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • **GAME BUILD # age of empire 2
  • GAME PLATFORM: / Microsoft Store
  • OPERATING SYSTEM: xbox one

:arrow_forward: ISSUE EXPERIENCED

When initially turning on game, the screen where you press start to enter the game, the load screen will freeze everhtime for 2 days now. Issue started after purchasing the Rome DLC

:arrow_forward: FREQUENCY OF ISSUE

:point_down: *How often does the issue occur?

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Restarted modem and console
  2. Removed Rome Dlc since started after purchasing
  3. I have been able to delete then reinstall if i click into the game before it is finished updating it would take me to the home screen but would eventually get kicked back out to the load screen it freezes on

:arrow_forward: EXPECTED RESULT

:point_down: *What was SUPPOSED to happen if the bug you encountered were not present? I would be able to play the game

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
This is the screen the game freezes on

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

Do you still have this issue?