Unable to use observer mode after update

Age of Empires IV IV - Report a Bug
1

I’m on PC on the launching from the Xbox app, game version 13.0.4343.0. I like to frequently browse and use the observe tab to spectate games. However after the DLC dropped i am unable to do so. going to the Observe tab i see games like normal, however 90% of player names are blank. Showing only the users Civ, and their portrait.

trying to observe one of these games gives me this page (you can also see the blank names on the side of the screen)

image
image1553×930 72.2 KB

some names i can see, and their profiles work as normal, but there is normally only one visible name, per match, if any. These games i cannot connect to also, and get the same error. I can still spectate games, i just need to find a visible user and grab a replay from their match history. This issue is persistent and has happened since launch of the DLC. Except for just now, as i was getting screenshots writing this i found a 1v1 with both players visible and i was able to join. It was the only time I’ve seen that happen. Any help is appreciated, thanks!

2

UPDATE: turns out that filtering for a single map in the observe tab, (I.e Dry Arabia only) fixes the issue. of course this is still not ideal, but it is a suitable workaround for the time.

3

I have the same problem, I already uninstalled the game, and nothing. How did you solve it?

4

Not completely fixed yet, try filtering by a single map and see if that works. What I’ve been doing is setting the filters to the 1v1 size of a single map and it works like normal. I have to reapply the filters after each match, but this is good enough for me till it gets patched.