United states challenges completed games reset after update, all my completed games lost

Age of Empires III: DE III - Report a Bug
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:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: V.100.12.29595.0 UP
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
All my completed games lost after upgrade

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!
every day

  • Less than 25% of the time / matches I play (RARELY)
  • 25% of the time / matches I play (SOMETIMES)
  • 50% of the time / matches I play (FREQUENTLY)
  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. just the open the game after steam update, you will see all the games would have missed

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
All my united states challenges should show completed, i.e I completed close to 20 games. right now I am re-doing since I have 17 days remaining to complete the challenge

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.

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Hi @FurtherRug59145 ,

You seem to be using the Update Preview version of the game. As this version is described :

  • “All Events are excluded – you won’t see those here or be able to complete Challenges”

You can only complete the challenges in a “safe way” with the “stable” version (100.12.27812.0). You can unsubscribe/subscribe indefinitely as long as you accomplish the “celebrations challenges” with the stable version of the game.

2 Likes
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That worked… thank you very much.