GAME INFORMATION
These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
- GAME BUILD #: #99404
- GAME PLATFORM: Microsoft Store
- OPERATING SYSTEM: Windows 11
ISSUE EXPERIENCED
Hi, since the Rome civ addition, i am having problems, but with later patches the game became completely unplayable and i stopped playing it for a couple of months. Now i wanted to return, but it still doesn’t work, I tried to reinstall, and delete everything still freezing.
First, it freezes after showing the intro, before it loads the menu for l4 min (wait for program to respond).|
Then it does often the same when joining multiplayer game (before the loby ####### ### you can’t wait it out (it never recovers).
You often get loading data as well, that never resolves (in rooms with moods) if you wait they throw you out, if you don’t and press escape, the game freezes (everytime).
I have i5-1135G7 with iris xe. It was running fine before, and it still runs fine when game doesn’t freeze on those loading steps.
FREQUENCY OF ISSUE
- 50% of the time / matches I play (FREQUENTLY)
REPRODUCTION STEPS
Happens every time on my machine, just run the game, or join any game with the mod.
EXPECTED RESULT
What was SUPPOSED to happen if the bug you encountered were not present?
No 5min + freezing every time, or 70% freezing whenever i try to enter the game.
1 Like
Hi @HarHar2800
Do you have a third party antivirus? If so, please add the whole folder of the game to the exception list. Check that your GPU driver is up to date and I also recommend you to disable Nvidia, Discord and Steam overlays.
It’s also posible that if you have mods enabled, one of them is causing the issue, try disabling them.
Thank you.
No antivirus (except defender), gpu is up to date, but even old responded the same. Don’t have nvidia, discord or steam overlays. Tried all of this multiple time, including deleting all data, uninstalling all mods, then reinstalling whole game etc. The only thing i didn’t try yet, is change the account from xbox one (bought in store). But i didn’t find any way how to do this, since the copy is linked to my account.
@Felizon89 I think this is an issue to do with xbox player. we have several xbox player in our group that plays on daily basis and they all reported similar issue of starting game much slower, especially joining game takes a long time as well.
harhar is also in our chat group though I havent seen him around for a long time and this might be the issue.
xbox players (in game with xbox icon) reported that joining, leaving lobbies, starting game, loading etc all became extremely long after the ROR update from awhile back.
@HarHar2800 can you try log out of xbox account in main menu to see if that does anything? its the icon top right, once log out, restart the game and see if you can still play without being logged in, and also if issue still persists
1 Like
Its solved. I am still pissed, how is it possible that account itself bogs the game down so much?!
Anyway, found the way to signout (you need to click on the ?, then open the outside xbox app, then signout there). I tried without the account, everything was fast. Then i added the account again, and it froze again. Then i created new account on that xbox app (with new email) and now everything works fast.
I lost the progeress and account of course.
Thnx for help, i can finally play after 6 months.
1 Like
more AI death awaits you 11