Update About Blackout, Freezing/Rare BlueScreen With Detailed Evidence

Game Version:

  • Build: latest
  • Platform: Steam
  • Operating System: Windows 10
  • Gamertag: GregStein


(1) Black out (Fixed prior to latest patch)
Let me start by saying Thank you for Fixing the Blackout bug. It is 100% fixed as I have been playing for 3 days now and more than 20 games.

(2) Freezing (Exists in current patch but does not crash the game)
So I have been playing for 3 days and I freeze 2 or 3 times in 5 - 7 games. But the good news is that I do not crash which was the case in the previous patches. However when the freeze happens my game is frozen for 10 - 15 seconds then it goes black then Im back into the game.

As you can see from my event logs, my game froze 2 times today but AoE2 DE is able to recover and not crash in this patch.
My event logs:

My logs in the previous 3 days:

(3) Bluescreen (Rare)
a Rare bluescreen occurred for me and a friend of mine. Only once for me while I was queuing for a ranked game. While It is happening for my friend 2 times at least everyday in the middle of the game.

We both used BlueScreen viewer to view which driver or file reponsible. We were suprised to find “ntoskrnl.exe”:

We both have latest windows version and drivers fully updated. Not just that we went ahead and did a memory and tests came out clean: