Video driver crash

I have an issue with the game causing my video card’s driver to completely crash, forcing Windows to use a generic driver instead. This only happens occasionally and at random times. I have reported it once to AMD using their report tool, but I have not received any driver updates as of yet. This only happens with AOE 4.

My system:

  • Windows 10
  • AMD Ryzen 9 3900X - 12 core
  • 32 GB RAM
  • AMD Radeon RX 5700XT 8GB VRAM
  • 1080p monitor with 144Hz refresh rate

I run the game using all the recommended settings with the following exceptions:

  • Texture quality is set to “Medium”
  • Vertical sync disabled
  • FPS capped at 60
  • Movies at 1080p
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I have the same problem and have the same hardware

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Sorry you are running into this @aggromouse and @jmitchell2005. If able, please contact support with a summation of the issue and your DxDiag and warnings.log file.

Appreciate it!