These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
- GAME BUILD #: 81058
- GAME PLATFORM: Microsoft Store (Xbox Game Pass)
- OPERATING SYSTEM: Windows 11
DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
Three weeks ago I changed the SSD in my PC, reinstaled the game and now, when I open the game with my account “ForgSoul”, it shows a error message (Image 1 and 2) and don’t let me play. When I open the game with another acount, the game works perfectly (Image 3).
I tried reinstalling the game several times, disabling the antivirus (Windows Defender) and installing the game in another PC, but still don’t let me play with my account.
Game log: 2023.04.13-20.08.55.txt (48.2 KB)
How often does the issue occur? CHOSE ONE; DELETE THE REST!
- 100% of the time / matches I play (ALWAYS)
List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!
Here’s the steps to reproduce the issue:
- Open the game with “ForgSoul” account.
What was SUPPOSED to happen if the bug you encountered were not present?
Play the game.
ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.