When I open the game with my account don't let me play

[ForgSoul]

GAME INFORMATION

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• GAME BUILD #: 81058
• GAME PLATFORM: Microsoft Store (Xbox Game Pass)
• OPERATING SYSTEM: Windows 11

ISSUE EXPERIENCED

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Three weeks ago I changed the SSD in my PC, reinstaled the game and now, when I open the game with my account “ForgSoul”, it shows a error message (Image 1 and 2) and don’t let me play. When I open the game with another acount, the game works perfectly (Image 3).

I tried reinstalling the game several times, disabling the antivirus (Windows Defender) and installing the game in another PC, but still don’t let me play with my account.

Game log: 2023.04.13-20.08.55.txt (48.2 KB)

FREQUENCY OF ISSUE

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• 100% of the time / matches I play (ALWAYS)

REPRODUCTION STEPS

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Here’s the steps to reproduce the issue:

1. Open the game with “ForgSoul” account.

EXPECTED RESULT

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Play the game.

IMAGE

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