I have been troubleshooting this for hourse and have finally given up on my own. I have the same problem as many, I get the splash screen and then crash to desktop.
I am running windows 10 pro x64
32 gb ram
Nvidia GTX 1080M
by all accounts I blow all of the system requirements out of the water.
fixes I have tried include:
reset AOE, windows store, and xbox live apps
install candy crush
uninstall/install candy crush/reinstall
pinning and unpinning from taskbar.
set AOEDE.exe to run as admin
performed clean install of most recent graphics drivers.
enable push to install service (windows store service is not present)
enabling access to built in admin account and launching from there.
taking ownership of \programfiles\windowsapps and subfolders.
direct play feature is already enabled.
I’ve even resorted to performing a DISM and SFC scan to make sure I don’t pooch my own system too bad. any direction would be great, I am going out of my mind.