AOE DE keeps crashing

bigcoins · October 13, 2019, 3:55am

Game Version:

AOE DE, Build 27374

Issue:

The game ramdomly crashes. Some times on the main menu, some times while playing. Happened 10+ times today. I am on WIndows 10 Pro, downloaded the game today via Microsoft Store. I have been just playing single player, but many of the crashing happen on the main menu before game starts.

Here is a log from Event Viewer:

Log Name:      Application
Source:        Application Error
Date:          10/12/2019 5:21:48 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      CLAYTON-M93P
Description:
Faulting application name: AoEDE.exe, version: 0.0.0.0, time stamp: 0x5d4eed88
Faulting module name: AoEDE.exe, version: 0.0.0.0, time stamp: 0x5d4eed88
Exception code: 0xc0000005
Fault offset: 0x000000000032c517
Faulting process id: 0x289c
Faulting application start time: 0x01d5813f6da14f57
Faulting application path: C:\Program Files\WindowsApps\Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe\AoEDE.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe\AoEDE.exe
Report Id: f7bb2789-aeaf-4b01-80a8-ac61c03956e0
Faulting package full name: Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-10-12T21:21:48.518726900Z" />
    <EventRecordID>3177</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CLAYTON-M93P</Computer>
    <Security />
  </System>
  <EventData>
    <Data>AoEDE.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>5d4eed88</Data>
    <Data>AoEDE.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>5d4eed88</Data>
    <Data>c0000005</Data>
    <Data>000000000032c517</Data>
    <Data>289c</Data>
    <Data>01d5813f6da14f57</Data>
    <Data>C:\Program Files\WindowsApps\Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe\AoEDE.exe</Data>
    <Data>C:\Program Files\WindowsApps\Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe\AoEDE.exe</Data>
    <Data>f7bb2789-aeaf-4b01-80a8-ac61c03956e0</Data>
    <Data>Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe</Data>
    <Data>App</Data>
  </EventData>
</Event>

Here is another log:

Log Name:      Application
Source:        Application Error
Date:          10/12/2019 3:28:34 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      CLAYTON-M93P
Description:
Faulting application name: AoEDE.exe, version: 0.0.0.0, time stamp: 0x5d4eed88
Faulting module name: AoEDE.exe, version: 0.0.0.0, time stamp: 0x5d4eed88
Exception code: 0xc0000005
Fault offset: 0x00000000000d6a05
Faulting process id: 0xb5c
Faulting application start time: 0x01d58131f860036a
Faulting application path: C:\Program Files\WindowsApps\Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe\AoEDE.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe\AoEDE.exe
Report Id: e8b4c290-0dbb-4fcc-bc29-7ad46e699c4b
Faulting package full name: Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-10-12T19:28:34.230254000Z" />
    <EventRecordID>3164</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CLAYTON-M93P</Computer>
    <Security />
  </System>
  <EventData>
    <Data>AoEDE.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>5d4eed88</Data>
    <Data>AoEDE.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>5d4eed88</Data>
    <Data>c0000005</Data>
    <Data>00000000000d6a05</Data>
    <Data>b5c</Data>
    <Data>01d58131f860036a</Data>
    <Data>C:\Program Files\WindowsApps\Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe\AoEDE.exe</Data>
    <Data>C:\Program Files\WindowsApps\Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe\AoEDE.exe</Data>
    <Data>e8b4c290-0dbb-4fcc-bc29-7ad46e699c4b</Data>
    <Data>Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe</Data>
    <Data>App</Data>
  </EventData>
</Event>

Yet another example log:

Log Name:      Application
Source:        Application Error
Date:          10/12/2019 12:43:23 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      CLAYTON-M93P
Description:
Faulting application name: AoEDE.exe, version: 0.0.0.0, time stamp: 0x5d4eed88
Faulting module name: d3d11.dll, version: 10.0.18362.387, time stamp: 0x7e72d1cb
Exception code: 0xc0000005
Fault offset: 0x000000000011a307
Faulting process id: 0x2bc4
Faulting application start time: 0x01d5811c1aa94a2c
Faulting application path: C:\Program Files\WindowsApps\Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe\AoEDE.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
Report Id: 78dc9d19-e70f-40ed-a915-c5943949833e
Faulting package full name: Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-10-12T16:43:23.272245600Z" />
    <EventRecordID>3142</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CLAYTON-M93P</Computer>
    <Security />
  </System>
  <EventData>
    <Data>AoEDE.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>5d4eed88</Data>
    <Data>d3d11.dll</Data>
    <Data>10.0.18362.387</Data>
    <Data>7e72d1cb</Data>
    <Data>c0000005</Data>
    <Data>000000000011a307</Data>
    <Data>2bc4</Data>
    <Data>01d5811c1aa94a2c</Data>
    <Data>C:\Program Files\WindowsApps\Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe\AoEDE.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\d3d11.dll</Data>
    <Data>78dc9d19-e70f-40ed-a915-c5943949833e</Data>
    <Data>Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe</Data>
    <Data>App</Data>
  </EventData>
</Event>

Reproduction Steps:

run the game as normal, either in windowed mode or full screen
try to play as normal, randomly crashes at different places without warning. sometime a few seconds after launching the game, some times a few minutes into playing, or once was after 1hr.

bigcoins · October 13, 2019, 4:03am

More info… I have noticed each app crash is followed by 3 more entries in the event log, so here are the complete logs for a crash…

**Log Name:      Application**
Source:        Application Error
Date:          10/12/2019 11:48:54 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      CLAYTON-M93P
Description:
Faulting application name: AoEDE.exe, version: 0.0.0.0, time stamp: 0x5d4eed88
Faulting module name: d3d11.dll, version: 10.0.18362.387, time stamp: 0x7e72d1cb
Exception code: 0xc0000005
Fault offset: 0x000000000011a307
Faulting process id: 0x3380
Faulting application start time: 0x01d58178ffc25d18
Faulting application path: C:\Program Files\WindowsApps\Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe\AoEDE.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
Report Id: 49bb7d67-58e2-4e78-9520-fed7859e9aa3
Faulting package full name: Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-10-13T03:48:54.771716900Z" />
    <EventRecordID>3208</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CLAYTON-M93P</Computer>
    <Security />
  </System>
  <EventData>
    <Data>AoEDE.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>5d4eed88</Data>
    <Data>d3d11.dll</Data>
    <Data>10.0.18362.387</Data>
    <Data>7e72d1cb</Data>
    <Data>c0000005</Data>
    <Data>000000000011a307</Data>
    <Data>3380</Data>
    <Data>01d58178ffc25d18</Data>
    <Data>C:\Program Files\WindowsApps\Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe\AoEDE.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\d3d11.dll</Data>
    <Data>49bb7d67-58e2-4e78-9520-fed7859e9aa3</Data>
    <Data>Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe</Data>
    <Data>App</Data>
  </EventData>
</Event>

**Log Name:      Application**
Source:        Windows Error Reporting
Date:          10/12/2019 11:48:55 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      CLAYTON-M93P
Description:
Fault bucket 2142656013965506104, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe
P2: praid:App
P3: 0.0.0.0
P4: 5d4eed88
P5: d3d11.dll
P6: 10.0.18362.387
P7: 7e72d1cb
P8: c0000005
P9: 000000000011a307
P10: 

Attached files:
\\?\C:\Users\tango\AppData\Local\Packages\Microsoft.MSDallas_8wekyb3d8bbwe\LocalState\StartupLog.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER34A1.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3629.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3639.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3637.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3667.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.MSDall_303493328a338926a2177c3e9d28ebb27c62ca_8d248f93_fbb1b800-dd08-49c4-96e8-d296414c119c

Analysis symbol: 
Rechecking for solution: 0
Report Id: 49bb7d67-58e2-4e78-9520-fed7859e9aa3
Report Status: 268435456
Hashed bucket: 42193ff1d1cd24f7ddbc3e4adc44b638
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-10-13T03:48:55.979021600Z" />
    <EventRecordID>3209</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CLAYTON-M93P</Computer>
    <Security />
  </System>
  <EventData>
    <Data>2142656013965506104</Data>
    <Data>5</Data>
    <Data>MoAppCrash</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>Microsoft.MSDallas_1.3.27374.2_x64__8wekyb3d8bbwe</Data>
    <Data>praid:App</Data>
    <Data>0.0.0.0</Data>
    <Data>5d4eed88</Data>
    <Data>d3d11.dll</Data>
    <Data>10.0.18362.387</Data>
    <Data>7e72d1cb</Data>
    <Data>c0000005</Data>
    <Data>000000000011a307</Data>
    <Data>
    </Data>
    <Data>
\\?\C:\Users\tango\AppData\Local\Packages\Microsoft.MSDallas_8wekyb3d8bbwe\LocalState\StartupLog.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER34A1.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3629.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3639.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3637.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3667.tmp.txt</Data>
    <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.MSDall_303493328a338926a2177c3e9d28ebb27c62ca_8d248f93_fbb1b800-dd08-49c4-96e8-d296414c119c</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>49bb7d67-58e2-4e78-9520-fed7859e9aa3</Data>
    <Data>268435456</Data>
    <Data>42193ff1d1cd24f7ddbc3e4adc44b638</Data>
    <Data>0</Data>
  </EventData>
</Event>

**Log Name:      Application**
Source:        Windows Error Reporting
Date:          10/12/2019 11:48:57 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      CLAYTON-M93P
Description:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffa4829da2a010
P3: fffff80287932430
P4: 0
P5: 3380
P6: 10_0_18362
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20191012-2348.dmp
\\?\C:\WINDOWS\TEMP\WER-342503562-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F9D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FAE.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FAF.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FCF.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_a9d4fa178c1ad75631d0b087a7dc54c1217fcdb_00000000_7aa89943-2486-485c-b9b1-b124ce9193cf

Analysis symbol: 
Rechecking for solution: 0
Report Id: 7aa89943-2486-485c-b9b1-b124ce9193cf
Report Status: 4
Hashed bucket: 
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-10-13T03:48:57.841947700Z" />
    <EventRecordID>3210</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CLAYTON-M93P</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>LiveKernelEvent</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>141</Data>
    <Data>ffffa4829da2a010</Data>
    <Data>fffff80287932430</Data>
    <Data>0</Data>
    <Data>3380</Data>
    <Data>10_0_18362</Data>
    <Data>0_0</Data>
    <Data>256_1</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20191012-2348.dmp
\\?\C:\WINDOWS\TEMP\WER-342503562-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F9D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FAE.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FAF.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FCF.tmp.txt</Data>
    <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_a9d4fa178c1ad75631d0b087a7dc54c1217fcdb_00000000_7aa89943-2486-485c-b9b1-b124ce9193cf</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>7aa89943-2486-485c-b9b1-b124ce9193cf</Data>
    <Data>4</Data>
    <Data>
    </Data>
    <Data>0</Data>
  </EventData>
</Event>

**Log Name:      Application**
Source:        Windows Error Reporting
Date:          10/12/2019 11:48:57 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      CLAYTON-M93P
Description:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffa4829da2a010
P3: fffff80287932430
P4: 0
P5: 3380
P6: 10_0_18362
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20191012-2348.dmp
\\?\C:\WINDOWS\TEMP\WER-342503562-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F9D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FAE.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FAF.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FCF.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_a9d4fa178c1ad75631d0b087a7dc54c1217fcdb_00000000_cab_7aa89943-2486-485c-b9b1-b124ce9193cf

Analysis symbol: 
Rechecking for solution: 0
Report Id: 7aa89943-2486-485c-b9b1-b124ce9193cf
Report Status: 2049
Hashed bucket: 
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-10-13T03:48:57.930896900Z" />
    <EventRecordID>3211</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CLAYTON-M93P</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>LiveKernelEvent</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>141</Data>
    <Data>ffffa4829da2a010</Data>
    <Data>fffff80287932430</Data>
    <Data>0</Data>
    <Data>3380</Data>
    <Data>10_0_18362</Data>
    <Data>0_0</Data>
    <Data>256_1</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20191012-2348.dmp
\\?\C:\WINDOWS\TEMP\WER-342503562-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F9D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FAE.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FAF.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FCF.tmp.txt</Data>
    <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_a9d4fa178c1ad75631d0b087a7dc54c1217fcdb_00000000_cab_7aa89943-2486-485c-b9b1-b124ce9193cf</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>7aa89943-2486-485c-b9b1-b124ce9193cf</Data>
    <Data>2049</Data>
    <Data>
    </Data>
    <Data>0</Data>
  </EventData>
</Event>

PCS70 · October 13, 2019, 12:24pm

As you are experiencing problems with DirectX 11 dynamic link library driver I would recommend to check for driver updates of your video c.q. graphics controller (GPU) through device management.

Just unfold and right click and choose search for driver updates online. If you also have an onboard GPU, please also check this one for driver updates.

bigcoins · October 13, 2019, 7:23pm

PCS70, thanks for the reply.

I have Intel HD Graphics 4600. Looking at Device Manager -> DIsplay Adapters -> Intel HD Graphics 4600 -> Update Driver -> Search Automatically, it says the best driver is already installed. Windows Update also says I am up to date on everything.

Just to have another try, I went to
https://www.microsoft.com/en-us/download/confirmation.aspx?id=35
and downloaded “DirectX End-User Runtime Web Installer”.

I ran “dxdiag.exe” befor and after updating DirectX, and noticed there was not change. I am trying to attached the output, but this web site does not allow new users to upload files, and cut/paste exceeds the article size limit…

However, after installed DirectX again, about 1hr into playing, the game crashed again as I was clicking the buttons. Very similiar to the last time before the DirectX update, where I was playing for 45min.

Any other suggestion please?

PCS70 · October 13, 2019, 9:10pm

That link with “DirectX End-User Runtime Web Installer” should only be used on systems before Windows 10 as the DirectX 11 binaries are all included with the DirectX 12 version implemented in all Windows 10 systems. Only for certain games like AOE DE you will have to enable DirectPlay through add/remove windows features which adds some additional DirectX 11 Xbox Live network related system libraries. I would check how hot that integrated 4600 gets before the game crashes, so use a CPU/GPU monitoring tool like the following tools.

http://www.almico.com/speedfan.php (my personal favorite as it monitors both and has alarm function)

bigcoins · October 14, 2019, 12:56pm

Thanks for the tools.

Tried Speed Fan v4.52, but it only shows HD0, Core 0 and Core 1 temp. No GPU. In fact, I used Speed Fan on other computers before, and it would show a lot of info about power and fan speed, etc. but it is all blank panels on this computer…
Tried GPU-Z which shows a lot more data. When the game is running, the temp is a steady 82 degrees. However, given it is an integrated GPU, I see the CPU and GPU temp are the same.

With all this said, I don’t think temp is the problem. This morning, when the PC has been idle, I started AOE DE, and the game crashed 2 seconds into the “green O bird intro sequence” when the temp should still be normal. But yesterday, it crashed after about 1hr of game play, twice…

PCS70 · October 14, 2019, 1:55pm

Which antivirus do you use?

Do you use additional screen capture or overlay software?

Since indeed the 4600 GPU is integrated in your CPU it’s normal that you don’t see dedicated GPU temperature measurement. And while using SpeedFan you’ll need to enable it for the correct video chipset first (AMD or NVidia), also if you have more than 4 physical cores you’ll need to run the GT version afaik.

When the temperatures stay below 85 then it should be fine for sure.

Now I would check for a BIOS update at the website of your PC’s manufacturer and check your audio device and network drivers for updates through device management.

Do you play other (AOE) games on this computer?

bigcoins · October 14, 2019, 9:11pm

I don’t use extra antivirus, just whatever Windows has. I don’t use any software aside from Chrome and MS Office, Adobe Photoshop, some Python scripting tools. Aside from AOE, I have not played games for a long time.

Just used both Intel and Lenovo’s driver update tools to update all drivers and firmwares to the latest. I see the CPU/GPU temp is always at 80 degree while I am playing. However the game crashed after 1hr of playing. Interestingly, I just finished a game, and was on the main menu, then it just died, so progress was not lost.

Based on the experience so far, it seems the temp is not an issue, since it can crash any time. I am just playing single player, not should not be a network problem. Very puzzling.

PCS70 · October 14, 2019, 9:32pm

One hour. It looks like there is some progress.

Did you play a campaign, custom game against AI or MP online?

And is your system wireless or wired connected to your router?

Also I can’t say how well MS defender and scanner works against numerous of threats that exploit known issues in Chrome and infest the browser with it.

So it doesn’t hurt at all to run a second opinion scan with another application like Malwarebytes Anti-Malware.

And please check your application logs in Windows event viewer for error message at the time of the crash.

Baltune · October 15, 2019, 6:49am

You are on a outdated version of the game, check this Upgrading to the latest Age of Empires: Definitive Edition (Windows Store) for a guide on how to upgrade your game.

bigcoins · October 15, 2019, 11:39am

Blatune, thanks for the reply.

I only bought the game 3 days ago through Microsoft Store, so not sure why I got an old version. In any case, I tried downloading again, and I got v28529, which is 17.82GB vs. the old 17.41GB…

Unfortunately, 1 minutes into playing, it died again.

The Event log shows:

Log Name:      Application
Source:        Application Error
Date:          10/15/2019 7:25:53 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      CLAYTON-M93P
Description:
Faulting application name: AoEDE.exe, version: 100.1.28529.0, time stamp: 0x5d64d3fd
Faulting module name: d3d11.dll, version: 10.0.18362.387, time stamp: 0x7e72d1cb
Exception code: 0xc0000005
Fault offset: 0x000000000011a307
Faulting process id: 0x2e54
Faulting application start time: 0x01d5834b33833462
Faulting application path: C:\Program Files\WindowsApps\Microsoft.Darwin_100.1.28529.0_x64__8wekyb3d8bbwe\AoEDE.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
Report Id: 46446904-b719-4940-96eb-e7bd0d345b4e
Faulting package full name: Microsoft.Darwin_100.1.28529.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-10-15T11:25:53.955287900Z" />
    <EventRecordID>3742</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CLAYTON-M93P</Computer>
    <Security />
  </System>
  <EventData>
    <Data>AoEDE.exe</Data>
    <Data>100.1.28529.0</Data>
    <Data>5d64d3fd</Data>
    <Data>d3d11.dll</Data>
    <Data>10.0.18362.387</Data>
    <Data>7e72d1cb</Data>
    <Data>c0000005</Data>
    <Data>000000000011a307</Data>
    <Data>2e54</Data>
    <Data>01d5834b33833462</Data>
    <Data>C:\Program Files\WindowsApps\Microsoft.Darwin_100.1.28529.0_x64__8wekyb3d8bbwe\AoEDE.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\d3d11.dll</Data>
    <Data>46446904-b719-4940-96eb-e7bd0d345b4e</Data>
    <Data>Microsoft.Darwin_100.1.28529.0_x64__8wekyb3d8bbwe</Data>
    <Data>App</Data>
  </EventData>
</Event>

PCS70 · October 15, 2019, 12:02pm

Could you check up the version details of this file?

Find it with explorer and right click it and the choose properties and go to tab details.

Maybe your DirectX11 installation has been broken by dxwebsetup…

NeoDevas · January 11, 2020, 3:14am

Hello,
Please let me know how ends this problem, i am having exactly issues with the game , i don’t get luck and nobody response to my problem. the only difference in my case the fault module says:

C:\WINDOWS\SYSTEM32\ntdll.dll

everything else is the same, the most crashes happens just starting, others times in game, single player, multiplayer, on menu.
Please i’ll apreciate any help. Thanks in advance.

bigcoins · January 14, 2020, 2:05pm

Just to update this thread… I installed AOE DE on another computer and everything was fine. Now I have been playing AOE DE and AOE2 DE without any problem for 2 months. I assume my first computer has an issue, but I didn’t go back to investigate more.

PCS70 · January 15, 2020, 7:52pm

Thanks for the update. If you find the time, do a fresh Windows 10 install on the other computer.

Edsato82 · February 2, 2020, 2:09pm

Yesterday I was playing Age 1 DE, and suddenly it crashes

PacificSleet970 · April 3, 2020, 9:42pm

Wouldn’t it be easier to just implement a reconnect feature like in every other game?

RadiatingBlade · April 11, 2020, 1:11am

I’m closing this topic so this old issue is not confused with the current random crashing issue.