I just started the game, could set all the settings at the beginning. Then the screen turned black, could only see the mouse cursor and heard the voice from the learning tutorial. No gaming possible. Menu is working, I could quit the game with ESC. Restarted the computer, gaming still not possible. Windows Update and Drivers are all up to date. Any solutions or other people with the same problem? I participated already in the beta, had no problems. Game is preinstalled from Microsoft Store, inclusive 4K pack.
My System:
Windows 11
AMD Ryzen 5950X
AMD RX 6900 XT
Western Digital SN850 SSD
4K Monitor
Settings all max.
I tried to reproduce the black screen. I get it only when a video is playing for example before the learning tutorial or during campaigns. If I start a normal game everything works fine.
Thanks for sharing this. It sounds like your system may have trouble playing these files. If at all possible, could you delete and re-install the 4K video pack and see if the issue persists?
In the meantime I’ve also forwarded this along for review by our team.
I didn’t found an option to uninstall only the 4K pack in the Microsoft Store. So I deinstalled everything (game + 4K pack). I installed it again and now everything is woking fine. Seems it was something wrong with the preload of the game. Problem solved