BUG: CTD when reaching castle age, in 40% of matches

Age of Empires II: DE II - Report a Bug
1

CTD when reaching castle age, in 20-40% of matches, in 2 out of 5 last games
aoe2just closes without warning. freezes for 4 sec right before so

5 Likes
2

For me that rate of this happening much lower, but all the same - I don’t think I’ve ever had this issue when hitting feudal, but once in a while when Castle Age or Imperial Age completes, the game hangs for few seconds and then crashes to desktop.

Sometimes the game hangs for a few seconds and continues like nothing happened.

1 Like
3

This is exactly what I’m experiencing too.
Only had it when reaching castle age.
Also I see opponents (who are leading in score) disconnecting right around when they should hit castle age.
All of this has happened several times since the december update.

4

Hm maybe this huppens to me, but i’m not sure about castle age. Hanging (and sometimes crashing me or opponent) happens not just in castle age, maybe after clicking up. Sometimes it last over 30 seconds and after that i loosing all my army to enemy

5

I’ve had 2 crashes ever and both within a second of hitting the Imperial Age.

6

This issue is currently being tracked, thank you for the report

7

Hello, everyone! First off, thank you for posting about this issue. As @CheeseOnToast mentioned, we are tracking this issue and working towards a fix. To help us through this process, here are a few questions you can answer for us:

  • Do you experience crashes at any other time, or is it only when leveling up to the Castle Age?
  • Does it matter whether you’re playing in a Multiplayer Match or a Standard Match against AI? Does the game mode change your experience at all?
  • What CIVILIZATION(S) are you playing when you experience the crash? Do you experience the same crash when you choose a different civilization?
  • Are there any error logs in any of these locations regarding the crash?
    • C:\Users<USERNAME>\AppData\Local\age2_x1\logs
    • …\Users\UserName\Games\Age of Empires 2 DE\logs
    • In the Windows Event Viewer
  • Please include a link to your dxdiag for hardware information, if possible.
  • Do you still experience the crash if you disable any of your content mods?

Let us know what you know and we’ll see what we can do from our end! =)

8

Never had it on 1v1, played 10 matches though so it’s not a great sample size.

Happens on nomad, bf, all the same, goths, saracens, huns, I would say I’ve had it happen on more civs but those were the last ones. Happens occasionally on hitting Castle Age or Imperial Age.

R7 2700, 32GB, 1070 Ti, 4K/UHD pack

Logs have been startup only.

9
  1. its only when leveling up to castle
  2. it is happening to me in multiplayer and single too
  3. i always play random civ… so i dont know
  4. intel i3 7100 + 8gb ram + rx 560
  5. i dont have any mod… and i tried to play with low graphics and it happends the same thing 50 % of the matchs…
10

I have gotten the CTD immediately upon hitting Castle at least 5 times - but only when I host (multiplayer).

I never play single player.

I usually play random, but I’ll pay attention to civ next time.

I will.post all of the logs/dxinfo next time it happens.

11

Do you experience crashes at any other time, or is it only when leveling up to the Castle Age?
Both levelling up to Castle and Imperial Age cause the crash.

Does it matter whether you’re playing in a Multiplayer Match or a Standard Match against AI?
So far only played Multiplayer matches

What CIVILIZATION(S) are you playing when you experience the crash?
Both Tutons and Britons confirmed crashes

Are there any error logs in any of these locations regarding the crash?
Windows event log:

Faulting application name: AoE2DE_s.exe, version: 101.101.34223.0, time stamp: 0x5dfb2884
Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x4361b720
Exception code: 0xc0000409
Fault offset: 0x000000000006db8e
Faulting process id: 0x3b58
Faulting application start time: 0x01d5c406bccfbcfd
Faulting application path: C:\Games\Steam Games\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: f81e0ca9-958c-4c42-be6d-246dfc16d6ef
Faulting package full name: 
Faulting package-relative application ID:

Main.txt was blank after both crashes

Please include a link to your dxdiag for hardware information, if possible.
https://pastebin.com/CpP8h4ZF

Do you still experience the crash if you disable any of your content mods?
No mods installed

12

Do you experience crashes at any other time, or is it only when leveling up to the Castle Age?
Castle and Imperial - Research completes, games hangs for 1-2 seconds, then crashes to desktop

Does it matter whether you’re playing in a Multiplayer Match or a Standard Match against AI?
I have only played unranked multiplayer team games since the last update. None as host. Game has crashed on both 3v3 and 4v4 games

What CIVILIZATION(S) are you playing when you experience the crash?** Do you experience the same crash when you choose a different civilization?
Spanish, Mongols

Windows Event Viewer
> Faulting application name: AoE2DE_s.exe, version: 101.101.34223.0, time stamp: 0x5dfb2884
> Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x4361b720
> Exception code: 0xc0000409
> Fault offset: 0x000000000006db8e
> Faulting process ID: 0x2358
> Faulting application start time: 0x01d5c42eb58ed369
> Faulting application path: D:\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
> Faulting module path: C:\Windows\System32\ucrtbase.dll
> Report ID: c90fe144-41a9-4e7f-927a-49d2db6f515f

Please include a link to your dxdiag for hardware information, if possible
https://pastebin.com/LaRA53yk

Do you still experience the crash if you disable any of your content mods?
Yes

14

Do you experience crashes at any other time, or is it only when leveling up to the Castle Age?
Both leveling up to Castle (at least 5 times previously). However, this most recent crash was as soon as I completed building a castle.

Does it matter whether you’re playing in a Multiplayer Match or a Standard Match against AI?
So far only HOSTED Multiplayer matches. I would estimate 75%+ of my 4+ player hosted matches have crashed. It has not crashed to desktop while joined in other player’s games.

What CIVILIZATION(S) are you playing when you experience the crash?
Many different but this most recent was Franks.

Are there any error logs in any of these locations regarding the crash?
Windows event log:

/====================
Start Event Viewer Logs
=====================/

**Level: Error**

The program AoE2DE_s.exe version 101.101.34223.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: c6c
 Start Time: 01d5c4bbf8e869d5
 Termination Time: 7
 Application Path: C:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
 Report Id: 36c01420-abc8-407a-807c-c555ef8e65fc
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Cross-thread

--------------------

**Level: Information**

Fault bucket 1295803467994726551, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: AoE2DE_s.exe
P2: 101.101.34223.0
P3: 5dfb2884
P4: 0e93
P5: 134217729
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8AF3.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8B04.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8B12.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8B33.tmp.txt
\\?\C:\Users\scott\AppData\Local\Temp\WER9035.tmp.appcompat.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_AoE2DE_s.exe_c95ee68d532a194c47b9a67c5d08beb585c91f_6b360020_0bcee450-83f1-490c-ad19-c645198d425d

Analysis symbol: 
Rechecking for solution: 0
Report Id: 36c01420-abc8-407a-807c-c555ef8e65fc
Report Status: 268435456
Hashed bucket: ffc85a86572f912f61fb9e63808b8097


**Here is the AppHang_AoE2DE_s.exe Windows Error Report:** 
https://pastebin.com/Jm48DE2c

/====================
End Event Viewer Logs
=====================/

Please include a link to your dxdiag for hardware information, if possible.
https://pastebin.com/ydVKthGx

Do you still experience the crash if you disable any of your content mods?
I only play with custom grids and small trees. I have not tried playing without these installed.

15

Last two ranked multiplayers games also crashed on reaching castle. Incas and Slavs. Small trees mod. 1440p. Didnt happen before.

16

Crashed twice today to desktop.

Error message in event viewer:

Faulting application name: AoE2DE_s.exe, version: 101.101.34223.0, time stamp: 0x5dfb2884
Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x4361b720
Exception code: 0xc0000409
Fault offset: 0x000000000006db8e
Faulting process id: 0x41c8
Faulting application start time: 0x01d5c5737ef3954c
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 0abdd567-f742-40c8-91a9-3d2689f1daaf
Faulting package full name:
Faulting package-relative application ID:

Various civs, Aztecs and Celts.

Happened either on reaching castle age or just after, so I ended up wasting 40 minutes building the base and a small army, only to crash immediately. On multiplayer games, both of them.

17

Game Version: AOE2 DE

  • Build 34223
  • Platform Steam

Issue:

Never had an issue with crashes before the Dec. 20 patch, but since then, I crash ~10% right after advancing to Imperial Age or Castle Age. The game will freeze for a few seconds then crash to the desktop with no error message. I pass benchmark test at about 1060, but I even tried lower my resolution to score even higher, but I still freeze and crash to desktop.

This most recent time (Jan 2) was a moment or two after successfully entering the Castle Age. It seems to happy most often on Arena, though it has happened once on Black Forest. However, those are the maps where games most often go to those ages, so not sure if that’s a factor to crash or just so happens I reach those ages in those games.

Reproduction Steps:

  1. Play arena
  2. Boom
  3. Advance to Castle Age
  4. Wait
  5. If no crash, collect relics and boom
  6. Avance to Imperial Age
  7. Freeze. Crash.

(ATTACH A SCREENSHOT IF YOU ARE ABLE!)

1 Like
18

Do you experience crashes at any other time, or is it only when leveling up to the Castle Age?
This is my second log. Just experienced my first CTD in a game I was not hosting. Was a 3v3 BF game and I was Persians. Just say the “XXX has reached the Castle Age.” Game hung for about 2-3 seconds then CTD.

Does it matter whether you’re playing in a Multiplayer Match or a Standard Match against AI?
This was a Multiplayer match.

What CIVILIZATION(S) are you playing when you experience the crash?
I was Persians.

Are there any error logs in any of these locations regarding the crash?
Windows event log:

/ ====================
Start Event Viewer Logs
===================== /

**Level: Error**

Faulting application name: AoE2DE_s.exe, version: 101.101.34223.0, time stamp: 0x5dfb2884
Faulting module name: AoE2DE_s.exe, version: 101.101.34223.0, time stamp: 0x5dfb2884
Exception code: 0xc000041d
Fault offset: 0x00000000002d6c66
Faulting process id: 0x3e4c
Faulting application start time: 0x01d5c5e3f5d6f11b
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Report Id: 86344877-afae-4da2-a095-0a48dafe804a
Faulting package full name: 
Faulting package-relative application ID: 

**Error Details:** EventData
 AoE2DE_s.exe 
   101.101.34223.0 
   5dfb2884 
   AoE2DE_s.exe 
   101.101.34223.0 
   5dfb2884 
   c000041d 
   00000000002d6c66 
   3e4c 
   01d5c5e3f5d6f11b 
   C:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe 
   C:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe 
   86344877-afae-4da2-a095-0a48dafe804a 

--------------------

**Level: Information**

Fault bucket 1434190233599779117, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AoE2DE_s.exe
P2: 101.101.34223.0
P3: 5dfb2884
P4: AoE2DE_s.exe
P5: 101.101.34223.0
P6: 5dfb2884
P7: c000041d
P8: 00000000002d6c66
P9: 
P10: 

Attached files:
\\?\C:\Users\scott\Games\Age of Empires 2 DE\logs\2020.01.07-23.25.00.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E6B.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9F95.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9FB6.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9FB4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9FD4.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AoE2DE_s.exe_a6c63522f96ebf8fb0e035b0f44998652bcb839_6b360020_b9f2be9b-2ebf-4528-9e7a-5db555e247fe

Analysis symbol: 
Rechecking for solution: 0
Report Id: 86344877-afae-4da2-a095-0a48dafe804a
Report Status: 268435456
Hashed bucket: c1e0fbafed28ee60b3e7446b360ca12d
Cab Guid: 0


**Here is the AppHang_AoE2DE_s.exe Windows Error Report:** 
https://pastebin.com/K7cEEckw

/ ====================
End Event Viewer Logs
===================== /

AOE2DE Error Log? for today:
https://pastebin.com/nFAb42MU

Please include a link to your dxdiag for hardware information, if possible.
https://pastebin.com/ydVKthGx

Do you still experience the crash if you disable any of your content mods?
N/A

19

Game Version: AOE2 DE

  • Build 34223
  • Platform Steam

Issue:

Multiplayer Game - Play Online via Steam - Multiplayer - Lobby Dark Forest - No mods, no graphics extention package enabled/installed - late game = crash to desktop without warning

Further Information:

Windows 10
Intel Xeon CPU
12GB RAM
SSD with 90+GB free space

Name der fehlerhaften Anwendung: AoE2DE_s.exe, Version: 101.101.34223.0, Zeitstempel: 0x5dfb2884
Name des fehlerhaften Moduls: ucrtbase.dll, Version: 10.0.18362.387, Zeitstempel: 0x4361b720
Ausnahmecode: 0xc0000409
Fehleroffset: 0x000000000006db8e
ID des fehlerhaften Prozesses: 0x1a24
Startzeit der fehlerhaften Anwendung: 0x01d5c724ffda1bd6
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\ucrtbase.dll
Berichtskennung: ceef8f9e-2974-4b12-ac52-cd75bcd72775
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

20

Hello friends! The team believes they’ve reproduced and implemented a fix in our development environment. We are currently putting it through testing now with the hope of releasing a hotfix for this issue next week.

If you manage to nail down more specific reproduction steps while playing, please feel free to add them below. We cannot 100% reproduce the problem internally, so the more information we have to work with (including error logs), the better.

In the meantime, thank you for your patience and for providing as many details as you have about this issue. Watch our social channels for release notes sometime next week!

4 Likes