[Bug] Lobby Matchmaking Error ('Matchmaking search failed')

Distillerz · March 24, 2020, 5:29am

I’m only reporting this… because it happen to me so many times…
Up to 10 times until find a game.
IT’S VERY FRUSTRATING, because you have to actually pay attention on the queue to reset it.
Because of it find a game, is taking way to long.
Reopen the game does not help.

I can’t be the only one
It happen during the queue.

Also… i’m using a VPN. Because: Disconnect after few minutes playing multiplayer (Problem persists after update) (THX DE)
Not sure if it contribute for this

EDIT:

Here a recording video of the whole AoE II DE LOBBY CLOWN FIESTA

Errors at :
1:54
2:08
2:32
4:46
5:25
5:39
5:50
6:10
8:19

YES, 9 ERRORS IN 8 MINUTES !!!

*btw, i did not found the game. I give up. For the video don’t get too long and more embarrassing

JexBall · March 26, 2020, 6:24pm

How often are you seeing this happen? Has it just started recently? The more details you can give us the better!

Distillerz · March 27, 2020, 12:51am

Very very often.
i will provide more sample/content on it. With more details and timestamps.

I’m experiencing it for at least 3 weeks by now.

Distillerz · March 27, 2020, 1:10am

join queue

it auto-quit queue ?!?

it auto quit again !?!

FOUND A GAME

Distillerz · March 27, 2020, 1:18am

@JexBall as you can see this is “very painful” to say a few.
All of this in a time-frame of ~9 min

Distillerz · April 2, 2020, 10:26pm

bump.
poke.
up we go.

Distillerz · April 4, 2020, 2:00pm

bump.
poke.
up we go. [2]

Distillerz · April 5, 2020, 6:19pm

bump.
poke.
up we go. [3]

Distillerz · April 6, 2020, 6:37pm

bump.
poke.
up we go. [4]

Distillerz · April 6, 2020, 9:29pm

Here a recording video of the whole AoE II DE LOBBY CLOWN FIESTA

Errors at :
1:54
2:08
2:32
4:46
5:25
5:39
5:50
6:10
8:19

YES, 9 ERRORS IN 8 MINUTES !!!

*btw, i did not found the game. I give up. For the video don’t get too long and more embarrassing

Bearx05 · April 7, 2020, 4:44pm

Where is an official solution?
Any dev game readind this problemas about connection?
Joking with players.
I test and fought in BETA program, but the bugs continue…

Distillerz · April 8, 2020, 4:57pm

bump.
poke.
up we go. [5]

GMEvangelos · April 8, 2020, 10:05pm

Thank you for the report, which I’ve escalated to our engineers. There are, however, some additional details we could use to dig into the problem:

The platform on which you are playing
Your Gamertag and/or Real Steam ID Number (depending on the platform)
The approximate date/time when this last affected your matchmaking experience

You can obtain your Real Steam ID by following these steps:

Open your Steam client and choose View , then click Settings .
Choose Interface and check the box that reads, "Display steam URL address when available."
Click OK.
Now click your Steam Profile Name and select View Profile .
Your SteamID will be listed in the URL at the top left as a long number at the end of the URL.

Thank you for the report!

GMEvangelos · April 9, 2020, 1:15am

I’ve heard from our team that this issue should no longer be an issue as of today’s update! @Distillerz: can you confirm that it is still happening and update me if it is, please?

Distillerz · April 9, 2020, 10:42pm

Windows 10
76561198040346658
In the last 10 minutes

Problem persist and i don’t see any patch… does the update got delayed?

I think what could are causing this issue is the VPN.
But i can’t play without VPN because this 140+ days issue:

GMEvangelos · April 9, 2020, 10:53pm

Thank you for the additional information. To clarify: the issue happens less when you are not using the VPN, but you are then disconnected from the network?

I’ve made a note for our team so they can look into the cause.

Distillerz · April 10, 2020, 2:12am

Just made the few test and i can confirm.
The problem only happen when i use the VPN.
But i must use a VPN otherwise i get 100% DC for the 5 mins bugs.

So it’s a problem for VPN users only. (it should not happen anyways)

The VPN i use is windscribe