Same here, I’ve tried running the powershell to no avail.
My ID is 2533274858932441
PlayerSessionID = 1d3f56b0-0dff-432d-8be6-c9629c8998e1
My gamertag is Mutchellbruh
Same here. I could play all DLC civ’s fine until today.I’ve tried running the powershell to no avail.
My ID is 2533274835405284.
PlayerSessionID = cd1b975c-7139-4a02-aa57-fdc467aa3d1e
My GamerTag is Helmantwl
Exactly the same issue. Purchased African Royals upon release. It was working fine until yesterday, when It says New DLC Available, and I already own the game. USA still works.
Same issue, i see someone mentioned trouble shooting I don’t know how to run it. I tried repair in app settings and it didn’t fix the problem. 
SOLVED THE ISSUE
Solved by an unusual way. I updated my OS from windows 10 to windows 11 and now civs are unlocked.
My computer isnt able to run windows 11??? 90% of computers in the world right now cant update to windows 11??
I’m really mad with this sh*t, I pruchased the DLC African Royals as soon it came up and I can’t play it today!!! Is missing 3 achievements and I will lose them if this is not fix!!! What is wrong with you guys?
Issue has been resolved, Check it in game. Good job guy !
I fixed it.
- Disable both Microsoft Gaming Services.
- Reboot the computer
- Open Powershell Run As Admministrator
- Run the Powershell Command
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} - Hey Presto it works.
If you dont know how to disable Microsoft Gaming Services - How to remove Microsoft.Gaming Services - Microsoft Q&A
Excuse me but it is not solved because I can not use those civs and there are no available updates or downloads on Microsoft Store.
MIcrosoft Store situation
AoEIII DE situation
Beside, this new issue about mine cloud data form Microsoft is joined the other two.
Cloud data situation
I don’t know how to solve this situation.
Hi @NearCreature419, is this issue still occurring for you?
There are some troubleshooting links in the posts above that have worked for others, such as the post directly above or:
Microsoft Store: Update not showing in - this has instructions on how to 
Use Powershell to Repair or Reinstall the Microsoft Store app. This appears to have worked for some users.
If this issue persists after attempting the troubleshooting then please let me know and we can go from there.
Thanks!
1 Like
I Bought both America civilization and Mexco civilization dlcs and were both installed but I still cannot play Team America.
I followed povided instructions but still can’t play America
My username is SpicyDog247
If it matters I downloaded the game and DLC through Microsoft store. Please help
Hey @SpicyDog247!
When viewing your game within your Library on the Microsoft Store, scroll down to “Ad Ons”. Does it show the DLCs as being Installed?
If it not clearly shown in the Microsoft Store, you can also check the Xbox App’s Library using the same Microsoft account.
The Xbox App should display the DLC like this*:
*It says Free on the US Civ DLC for me because this screenshot was taken with a test account.
Hi @Breadalus, sorry for not responding to you for a month. I have solved all issues that I talked before with some updates of my pc’s os. Thank you for all the support and good luck for the future events.
1 Like
Hey! Happy to hear from you!
I’m glad you were able to resolve the issue and thank you so much for the well-wishes! I hope you are enjoying the current event and the two DLC civs!
Enjoy! 
Breadalus
1 Like
my id is 2533274888768000
PlayerSessionID = db775226-666d-40a1-8eec-a0524088d884
Version = 100.12.56860.0
Config = Final
Stream = Stable
i bought both expansion packs mexico and usa and its not showing up. i bought mexico 2 times.
i update my PC and did the root trick that was posted nothing is working. please help!!!
I have the same issue with the USA DLC. Game won’t register that the DLC is downloaded. When I would click on the info button for the DLC I’d get the error PUR-UserAlreadyOwnsContent W36kpli5uEyJkcEG.2.4.1.2.1
2022/03/17 - 14:02:19 UTC
GAME Version: 100.13.690.0
Game is purchased over Microsoft store as well as the DLC
Hi, I tried everything listed here including the powershell script method and nothing worked for me on my PC. Obliviously extremely frustrated like everyone else.
I decided to go into Xbox app on my smartphone & searched for AOE III, scrolled down to add ons, selected the DLC I purchased (US & Mexico Pack). Then there was a green install button on the add on page. I clicked it and it notified me on the Xbox app on my PC that they had been installed. I loaded the game on my PC and finally they were unlocked and available to play.
My version of AOE III DE is from Game Pass & I purchased the DLC separately.
The whole process was really frustrating, but I hope this helps someone out.
2 Likes
Thanks, it seams to be a new problem, but your hint fixed it 
i have the same Problem but on Steam, has somebody an idea how to Fix it? i cheked my game data and reinstalled it, but still i cant use the DLC
3 Likes