Cannot start the game

Game Version:

  • Build: Don’t know
  • Platform: Microsoft Store
  • Operating System: Windows 10 v1909
  • Gamertag: fermasmas


I click on the game in the start menu but the game does not launch, instead it launches the Microsoft Store and shows me the “Gaming Services” app.

Reproduction Steps:

Here’s how to reproduce the problem:

  1. Click on Windows start menu
  2. In the menu, write “Age of empires definitive edition”.
  3. In the search results, I select “Age of Empires: Definitive Edition”, then I click on “Open” option.
    Result: instead of launching the app, it launches the Microsoft Store pointing at Gaming Services app.!


:heavy_check_mark: bug2.png - the Microsoft Store it launches.

Build number is at the bottom right of the main screen, when you first open the game.

Hi, I cannot access the main screen when I first open the game because I cannot open the game in the first place, as I stated in my original report.

Hey there! Can you try the troubleshooting steps in this article?

If there’s still trouble launching the game, you can submit a request on that page and our support agents will work with you on other troubleshooting steps.