Hi. I’ve been having a problem with this game since release. 1 in every 5 games it crashes. The game freezes for a second and closes to desktop, no warnings, nothing. I’ve been searching the web for solutions for this problem. Found a few posts in here and reddit with a similar problem, most of them don’t actually provide solutions and some provide solutions that don’t work. So far I’ve reached out to support 3 times, but it always ends up with the support saying they will communicate to devs and that’s it, I never ear back from them.
The warnings.log file always says in the end of the file:
(I) [21:24:00.300] : D3DLOG Begin
(I) [21:24:00.300] : D3DLOG End
A few other posts refer to this as well, but none has a permanent solution.
Things I’ve tried:
Post on reddit, aoe4 forum, send tickets to support.
reduce game quality, screen resolution, turn off vsync, 60fps and 60hz, screen mode
close every background app, clean boot
turn off overlays, antivirus and one drive
verify files integrity and windows scannow
set reliccardinal.exe priority to high, run as admin, restart explorer every time I load the game
tried a different internet
update all drivers, windows, nvidia
delete docs files and reinstall the game
reset the pc with clean drive (twice)
memtest and windows diagnostics (no errors found)
Underclock the gpu
Change memory page file
other things I might have forgotten after 1 year of trying to solve this.
I didn’t really give up on the game because I love to play it, at least when it’s not crashing and giving me free losses for it, making it impossible to climb on ranked and to make friends in game, since nobody wants to play with someone who might crash every other game.
I’ve exhausted every possibility, I don’t know anything else to do
Where do you find the log file? Took a little break and now the game crashes a lot. Seems to do so around the hour mark. First, 20 min game is fine, afterwards, the next game crashes after 30 minutes. No error dialog, just a plain crash to the desktop.
Previously game crashes were rare, perhaps had happened a few times in totals. Now it seems like the rule.
I have the same issue as described above. In season 1 and 2 this never happend.
But since season 3 I have this common crashes in team ranked while playing with friends in a group.
Mostly in the loading screen of a match but sometimes mid game like 30min ish.
I also tried a lot of things to fix this , like reinstalling the game sevreal times, verifying game files in steam, disabling overlay nothing helped.
Today I contacted support directly and provided my DxDiag and warings.log , I hope this will be handle asap, because right now, climbing the ladder is nearly impossible.
I looked in my warning.log and have simmilar records as described by op.
Also my EventViewer show the same errorCode
This Issue is now over 3 Months old and bug report still didnt manage to respond, what type of support is that…
So sad to see that devs or support dont even care about people having game breaking bugs and issue with this common crashes. No other game does that on my machine and it is so frustating losing points in ranked because of this stupid crashes.
Common relic, this shouldnt be ignored!