This seems a recurring bug in all age of empires games
AOE3 DE similar problem. 3 years old post, 59 replies, no working solution. Even AussieDrongo commented there." [ D3D11 Error responsible for very frequent crashing in game ################################################################################################################
AOE2 DE. 1 year old post. same D3DLOG error, 20 replies, no solution.
https://forums.ageofempires.com/t/reliccardinal-exe-keeps-crashing/193515
Only @SavageEmpire566 replies to these posts, advising to contact support. We contacted the support, they said they would contact devs, ### #### ##### #### back to us? Should we give up?