Crash Report

Age of Empires IV IV - Report a Bug
1

Game Version: 9.2.628.0

I was playing a 1v1 ranked match on Gorge. I was at 200 population, and my opponent probably was too. We had a large battle in the center of the map when the game crashed.

I used Windows Event Viewer and saw the following events taking place during the 6 seconds before the crash.

Error 2/7/2024 6:48:48 AM BugSplat-worldsedge_cardinal-release_9_2_0_RTM_x64 Event ID 1 Incorrect function

Warning 2/7/2024 6:48:46 AM DistributedCOM Event ID 10016
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user MY-PRECIOUS\willi SID (S-1-5-21-110482750-1312533118-2321254365-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Warning 2/7/2024 6:48:46 AM Display Event ID 4101
Display driver nvlddmkm stopped responding and has successfully recovered.

Error 2/7/2024 6:48:45 AM nvlddmkm Event ID 0
The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3
Error occurred on GPUID: 100

The message resource is present but the message was not found in the message table

Error 2/7/2024 6:48:42 AM nvlddmkm Event ID 0
Same message as above error.

Let me know if you need any further information to keep this from happening again or if there is anything I can do to prevent this crash. Thanks so much.

2

This keeps happening to me after the patch aswell. Randomly during multiplayer.
Kept getting crashes 2 games in a row now.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="BugSplat-worldsedge_cardinal-release_9_2_0_RTM_x64" /> 
  <EventID Qualifiers="0">1</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2024-02-17T01:28:05.6628305Z" /> 
  <EventRecordID>14216</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="22324" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>PC</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>worldsedge_cardinal</Data> 
  <Data>release_9_2_0_RTM_x64</Data> 
  <Data>1514488</Data> 
  </EventData>
  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="BugSplat-worldsedge_cardinal-release_9_2_0_RTM_x64" /> 
  <EventID Qualifiers="0">1</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2024-02-17T01:11:48.7823804Z" /> 
  <EventRecordID>14212</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="9512" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>PC</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>worldsedge_cardinal</Data> 
  <Data>release_9_2_0_RTM_x64</Data> 
  <Data>1514431</Data> 
  </EventData>
  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="BugSplat-worldsedge_cardinal-release_9_2_0_RTM_x64" /> 
  <EventID Qualifiers="0">1</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2024-02-16T18:37:47.6055188Z" /> 
  <EventRecordID>14178</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="4384" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>PC</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>worldsedge_cardinal</Data> 
  <Data>release_9_2_0_RTM_x64</Data> 
  <Data>1513011</Data> 
  </EventData>
  </Event>

For me error just says “Incorrect function.” I wonder if this could be drop hack? Since mostly I get crashes when I’m in a winning position or have just defended all-in… I think?

Developers please look into it. I love your game but losing MP games randomly cause of crashes is so frustrating…

3

In case you have 2 graphic cards: NVIDIA/Radeon & CPU-integrated graphics.
Try disable the CPU-integrated graphics card through BIOS, works for me.