PC Game Crash

Age of Empires IV IV - Report a Bug
1

Continuing the discussion from Crash Report:

I also experienced consistent crashes last night (4 times), Windows Event Viewer log says: Incorrect function, details are attached below.

I’ve tried the following action after each crash:

  • Uninstalled all C++ redistributable then installed the latest version
  • Turned off v-sync, limit FPS, lower down graphic
  • Updated all keyboard hotkeys so none of them had conflict

Still, no luck

PC:

  • AMD 5 7600x with integrated AMD graphics (but the game uses NVIDIA graphics)
  • NVIDIA 4070 Super
  • Ram DDR5 32GB (2x16GB)
  • Latest version of driver software
    This is a new PC, so can’t compare it with the previous condition.

Windows Event Viewer Application log:

General Tab: Incorrect function.

Details XML View:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="BugSplat-worldsedge_cardinal-release_9_2_0_RTM_x64" /> 
  <EventID Qualifiers="0">1</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2024-02-25T01:43:43.6926032Z" /> 
  <EventRecordID>1558</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="20500" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>PC</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>worldsedge_cardinal</Data> 
  <Data>release_9_2_0_RTM_x64</Data> 
  <Data>1558146</Data> 
  </EventData>
  </Event>
2

Solved by disabling my CPU-integrated graphics through BIOS.
The game/app might be confused with 2 graphic cards: NVIDIA & CPU-integrated graphics.
With NVIDIA becoming the only active graphics card, no more crashes.

3

Did that really fix it for you, or did the crashes come back?

I don’t have an integrated graphics card, and this crash is persistent and completely prevents me from being able to play the game.

4

Same issue, I have an intel CPU and AMD 6950XT GPU. The event viewer says “Incorrect function” everytime.

The integrated GPU is already disabled, but the problem persists. I have many other games, and this is the only game that crashed ever, almost every hour or so.

5

After disabling XMP in BIOS, the game no longer crashes on my computer. I guess it is because the memory OC issues.