Download AI file fails and lobby auto kicks player

[thieftdp8498]

GAME INFORMATION

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• GAME BUILD #: latest build
• GAME PLATFORM: Steam / Microsoft Store (both)
• OPERATING SYSTEM: Windows 10 / Windows 8 / Windows 11 (all)

ISSUE EXPERIENCED

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as title suggested. when hosting custom content with custom AI files, some files are not transferring to the player, gives error and proceeds to boot player automatically.

FREQUENCY OF ISSUE

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when it happens to a player, it happens to them 100%

• 100% of the time / matches I play (ALWAYS)

REPRODUCTION STEPS

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Here’s the steps to reproduce the issue:

1. not sure if this can be reproduced unless it’s someone who get this bug

EXPECTED RESULT

^{What was SUPPOSED to happen if the bug you encountered were not present?}
to not have this issue. see below for picture in yellow box with error message, after getting that error player is auto booted from lobby

IMAGE

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[IkoKnight8151]

Hi @thieftdp8498 !

We could not reproduce this issue, do you know a solid way to reproduce it?

Thanks!

[thieftdp8498]

hey Ikoknight,

so this seems to be player specific and most people dont have this problem. some will have this issue and we are not sure how to reproduce this. though we have a guess, that if host player is too far from the player downloading AI file, they get kicked. honestly couldnt tell much aside from it.

[IkoKnight8151]

Ah I see

Could you tell your friend to send to us their enhanced logs?

[HOW TO] Use the Enhanced Logging Build to generate Networking Logs (Disconnects)

If you are experiencing reliable disconnects or crashes from the game, a tool that can help you (and the Age of Empires team) understand the problem better is the ENHANCED LOGGING BUILD. What is the Enhanced Logging Build? Steam users can access a special Steam Beta branch called the Enhanced Logging Build. This branch will allow you to play with users on the main game branch, while generate advanced networking logs behind-the-scenes. These logs can help our team diagnose critical c…

[thieftdp8498]

I can let them know, do you know what type of files will be generated with enhanced logging (network log in title) whats the name of file, and path and where to get them.

[IkoKnight8151]

In the link above they can check all the steps