Game crash

:arrow_forward: GAME INFORMATION

  • BUILD #: ######
  • PLATFORM: Steam / Microsoft Store
  • OS: Windows 10

:arrow_forward: ISSUE EXPERIENCED

at the start of the game, when i supposed to be load on the map my game crash

:arrow_forward: FREQUENCY OF ISSUE

:question: How often does the issue occur? CHOSE ONE; DELETE THE REST.

  • Less than 25% of the time / matches I play (RARELY)
  • 25% of the time / matches I play (SOMETIMES)
  • 50% of the time / matches I play (FREQUENTLY)
  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:question: List the DETAILED STEPS we can take to reproduce the issue… Be descriptive!

Here’s the steps to reproduce the issue:

:arrow_forward: EXPECTED RESULT

:question: What was supposed to happen if the bug you encountered were not present?

:arrow_forward: ACTUAL RESULT

:question: What actually happened (what went wrong) because of the issue you’re reporting?

:arrow_forward: GAME FILES

:question: Include a OneDrive or Google Drive link to a SAVE GAME or REPLAY FILE (.aoe2record) of the match where you encountered the issue.

:arrow_forward: IMAGE & ATTACHMENTS

:question: Attach a relevant PICTURE (.jpg, .png, .gif), VIDEO (.mp4, YouTube), DXDIAG FILE (.txt), or CRASH/GAME LOGS (.aoe2record, .txt) below.

Hello! If you have not already, please try working through these steps:

If none of them help, please reach out to our support team for assistance, as they will need a good deal more information to help troubleshoot and solve the issue.

Thanks, and good luck!