Game crashed twice during ranked TGs & records cause crash too

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 6421374
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

I played two ranked 4v4 TGs on April 7, 2021 and in both TGs the game crashed at different durations (one game in post imp and other in feudal)… when I try to watch the record of those games, it also crashes the game at the same time it crashed in real time. I understand the game crashes sometimes but why also during the recorded games of the crashed games? All the crashes were the same, everyones game froze and then forced closed to desktop. Same thing happens with recorded game.

:arrow_forward: FREQUENCY OF ISSUE

  • 50% of the time / matches I play (FREQUENTLY)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Search for ranked TG
  2. Play ranked TG
  3. Randomly crashes (results happen with record too)

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

Not crash

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

*Game Crash 1 - Event Viewer
Faulting application name: AoE2DE_s.exe, version: 101.101.46295.0, time stamp: 0x6058df00
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x1c4c
Faulting application start time: 0x01d72c00133a3ef8
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 072a2ad7-f73e-4ce4-bbe3-f4901b8f8787
Faulting package full name:
Faulting package-relative application ID:

*Game Crash 2 - Event Viewer
Faulting application name: AoE2DE_s.exe, version: 101.101.46295.0, time stamp: 0x6058df00
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x3ba0
Faulting application start time: 0x01d72c07bbfd13b2
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: c3588b23-b20a-4d29-a125-8cf92e88e671
Faulting package full name:
Faulting package-relative application ID:

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

*Game Crash 1 MP Replay v101.101.46295.0 @2021.04.07 191253 (1).aoe2record (2.7 MB)
*Game Crash 2 MP Replay v101.101.46295.0 @2021.04.07 195255 (3).aoe2record (1.5 MB)

*2021.04.07-18.48.14 (Crash Game 1).txt (10.2 KB)
*2021.04.07-19.43.04 (Crash Game 2).txt (11.2 KB)
*DxDiag.txt (76.3 KB)

try post in the below thread to amplify our voices. there are like 5-6 out of sync or crashes threads so try to combine them and let them know to release a hotfox. theres already a preview patch that fix crashes and many oosync problem but its not being released as an official patch… without them being released we can’t even play with other players.
I tested another PUP 46786 seems to have no crash as well https://steamcommunity.com/app/813780/discussions/7/3074243590158578632/ when will we see this as a hotfix? I guess its been a week so its no longer a hotfix that means we wait till end of april?