Game crashes right at the begining of the match

[GMEvangelos]

@GMEvangelos

Hello everyone! The team is investigating this issue following Update 44725 . Since it is affecting some players and not others, the most helpful thing you can do is reach out to our support team so they can work with you one-on-one:

https://support.ageofempires.com/hc/requests/new

Please do your best to provide the following details to them:

• A detailed description of what happens leading up to the issue.
• Whether you have worked through the following steps: https://support.ageofempires.com/hc/articles/360047396372
• A screenshot of the error message or crash prompt.
• A copy of your dxdiag.txt file .
• Any crash logs generated as a result of the crash.

In the meantime, the team is looking at the information they have to determine whether there is a common cause amongst everyone: be it antivirus disruptions, game file issues, or hardware/driver issues that interfering with the launch of the game.

Will update the thread if/when I learn more!

As a reminder, the best way to report crashes and only way to receive the one-on-one support is to contact the support team. While posting to the forum is a fantastic way to discuss and explore solutions as a community, it is not an easy or reliable place to collect details leading up to the crash. Our agents are both technically skilled and know exactly what kind of information will help our team address the issue for everyone affected.

If you experience the same problem after a fix is pushed to the game, I’d recommend bumping your support ticket so the team can continue to follow up and count the number of users affected by the issue.