Game crashing after latest hotfix patch (seems Blackforest more often), mdmp attached

Age of Empires II: DE II - Report a Bug
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:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: latest build
  • GAME PLATFORM: Steam / Microsoft Store (both)
  • OPERATING SYSTEM: Windows 10 / Windows 11

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

after latest hotfix patch, game crashing randomly. seems more on random map blackforest

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 75% of the time / matches I play (FREQUENTLY)

:arrow_forward: ############ STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. play a game
  2. multiplayer
  3. mod or without mod

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

not crash randomly

AoE2DESteam-71094-2022.10.20-17.18.26.mdmp (299.7 KB)

yet another crash (might be different cause)
AoE2DESteam-71094-2022.10.21-00.09.18.mdmp (305.1 KB)

5 Likes
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Hi @thieftdp8498
Thanks for sharing these files with us, can you confirm both of them are from multiplayer games?

Thanks!

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yes, all are multiplayer game

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Thanks, I shared the files with the team in order to investigate the issue.

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Were you playing with/against AI on these games?

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yes, but they are the same DE AIs that did not crash prior patch of hotfix

we also got a crash on hideout but seems often crash happen way earlier in blackforest

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thx for reporting i can confirm same problem while playing with friends… we havent been able to finish a game. also after restore game it instantly crashes again…

1 Like
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I’m experiencing constant crashing and freezing. Takes 10 minutes to load a game. Very frustrating.

2 Likes
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Crashing randomly here as well. once with mod and without.

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The restoring option should really be more smooth lined it takes so long, and after all the waiting it usually just crashes again.

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I’m also experiencing crashes and freezes.

Till now I’ve experienced 2 crashes from 4 human vs 4 ai games, both with handicaps one. Maps are are black forest and arena.

Before the hotfix, crashes sometimes occurs when there are too many units. But this time the crash seems severe and regular.

Attached are my mdmp files and other stuff.
AoE2DESteam-71094-2022.10.23-18.08.39.mdmp (315.3 KB)
2022.10.23-17.29.56.txt (17.2 KB)
Age2CrashReport.txt (182 字节)
Age2SessionData.txt (159 字节)
AoE2DESteam-71094-2022.10.23-03.38.07.mdmp (329.0 KB)

1 Like
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Most of crashing cases((~40min in game time)) were playing with/against AI

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yea its pretty messed up. I checked the AI files and none were changed since near end of august so its not the script itself, but the stuff they changed on game’s back end. maybe something that crashes when loads AI script in a certain way.

edit: just played 2 more games against AI, both crashed. the crash rate is now like in the 70-80%, maybe 1 out of 4 games we get to complete it, or crash near the end. who does the testing before patch released? and how the heck is this “hotfix”.

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Also crashing here playing 4V4AI. Has been happening frequently. Windows event viewer shows this fault from the last two times:

Faulting application name: AoE2DE_s.exe, version: 101.102.5558.0, time stamp: 0x63489cde
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x3fe4
Faulting application start time: 0x01d8e8168679c976
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: da7d0b3e-7007-42bb-9c77-cacfcf7e64f6
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: AoE2DE_s.exe, version: 101.102.5558.0, time stamp: 0x63489cde
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0xfc0
Faulting application start time: 0x01d8e5b55462e706
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: fc526194-9428-4168-b04a-2c86a45a62c4
Faulting package full name:
Faulting package-relative application ID:

Also, some time in the recent past, loading games with giant and especially ludicrous maps, takes forever…to the point it feels like the game is frozen at the loading splash screen, but if you wait it eventually loads.

1 Like
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Maybe good to know… sorry i dont have game files atm… but all games with friends i played recently crashed and also the restore games crash after about 10 seconds…

intresting point is for everybody the same thing happens… the game freezes and then crashes instantly… for all players at the same time… i find that weird but maybe it can also help with locating the problem…

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Yes, same here. When I got other players to join the restored game, they said they also crashed.

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just got another crash but I was the only one crashed. perhaps it is a different type of crash.

attached mdmp
AoE2DESteam-71094-2022.10.25-20.34.06.mdmp (292.1 KB)

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Pretty much unplayable at this point…

Faulting application name: AoE2DE_s.exe, version: 101.102.5558.0, time stamp: 0x63489cde
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x3a50
Faulting application start time: 0x01d8e9a63e5c6acb
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 4caef624-b0f1-4098-86d3-58e85b668a53
Faulting package full name:

1 Like
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they likely won’t update until early next month… at the earliest because they wont touch it with wololo legacy still going on, finals happen on 29th I think.

so yea at least 1-2 weeks if we’re lucky, if not then they wont fix this for at least 2 months, thats assuming the next fix does fix the issue and not introduce new problems.

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Hello any update the issue is still happening