I’ve had a support ticket open since Sep 17. The person in support keeps saying they’ve forwarded my ticket to developers but i haven’t received any reply since then.
None of the suggested fixes have worked and my game has increasingly crashed more and more, to the point that it’s crashing every time, be it online, single-player, match replay, everything except being in the main menu. Usually after 5-10 min
I’ve tried including every possible log and screenshot I’ve found.
I really dont want to reinstall windows for aoe4
Every game works perfectly fine, League of legends, overwatch, Minecraft, cyberpunk, etc
I am really asking the devs @SavageEmpire566 @relic_dev_team to make the logs more verbose. As you can see, they are pretty useless.
Specs
acer predator helios 300
CPU 12th Gen Intel(R) Core™ i7-12700H 2.70 GHz|
RAM 16.0 GB
GPU NVIDIA GeForce RTX 3070 Ti Laptop GPU
Tried so far
- https://support.ageofempires.com/hc/en-us/articles/4407642386708-Crash-on-Launch-before-Intro-Video-Game-Does-Not-Launch
- https://support.ageofempires.com/hc/en-us/articles/4407648277524-Game-Seems-to-Lag-Stutters-or-I-am-Getting-Errors-that-My-Game-Settings-are-Too-High
- https://support.ageofempires.com/hc/en-us/articles/360047396372-The-game-crashes-shortly-after-it-launches-or-when-trying-to-start-a-game
- ran the Memory Diagnostic tool without problems
- GPU Nvidia latest updates
- run the game as admin
- Windows 11 fully updated
- Force nvidia GPU to run on the game
- running the game with the lowest graphics settings
- no mods
- deleted aoe4 documents folder
- verified game on steam
- reinstalled game on steam and clean uninstall from PC
- BIOS updated
- all drivers updated (intel, audio, whatever i could update)
- vsync off
Logs
warnings.log
(I) [16:21:25.813] [000011208]: Received chat message { gg }
(I) [16:21:25.846] [000011208]: Posting chat event from FilterChatJob for message { gg }
(I) [16:21:31.006] [000002552]: MessageCounts: inval=0/0, seek=0/0, join=0/0, ichk=0/0, sk_r=0/0, deny=0/0, Padd=0/0, Pdel=0/0, drop=0/0, data=92/0, mdat=280/560, voip=0/0, rchk=0/0, nudg=0/0, Thdr=0/0, Peer=0/0, PPrx=0/0, ping=0/0, Pfrg=0/0, rely=0/0, lb_p=19/5, lb_c=0/0, cast=0/0, cdat=87/0, sorq1=0/0, sorp=0/0, acto=0/0, spob=0/0, sorq2=0/0, setp=0/0, actr=0/0, lsim=0/0, rlbc=0/0, rlbc2=0/0, endg=0/0
(I) [16:21:33.013] [000011208]: Local user framerate is [62.596870]
(I) [16:21:33.013] [000011208]: Local user MinDelay=[2ms], MaxDelay=[113ms], AvgDelay=[81ms], minRTT[158ms], maxRTT[293ms], avgRTT[257ms]
(I) [16:21:54.012] [000011208]: Local user framerate is [62.793716]
(I) [16:21:54.012] [000011208]: Local user MinDelay=[2ms], MaxDelay=[113ms], AvgDelay=[81ms], minRTT[164ms], maxRTT[281ms], avgRTT[257ms]
(I) [16:21:57.006] [000002552]: MessageCounts: inval=0/0, seek=0/0, join=0/0, ichk=0/0, sk_r=0/0, deny=0/0, Padd=0/0, Pdel=0/0, drop=0/0, data=81/0, mdat=207/414, voip=0/0, rchk=0/0, nudg=0/0, Thdr=0/0, Peer=0/0, PPrx=0/0, ping=0/0, Pfrg=0/0, rely=0/0, lb_p=13/4, lb_c=0/0, cast=0/0, cdat=78/0, sorq1=0/0, sorp=0/0, acto=0/0, spob=0/0, sorq2=0/0, setp=0/0, actr=0/0, lsim=0/0, rlbc=0/0, rlbc2=0/0, endg=0/0
(I) [16:22:15.010] [000011208]: Local user framerate is [62.087582]
(I) [16:22:15.010] [000011208]: Local user MinDelay=[2ms], MaxDelay=[113ms], AvgDelay=[81ms], minRTT[164ms], maxRTT[283ms], avgRTT[255ms]
(I) [16:22:21.631] [000002536]: Read bytes [0,"PresenceMessage",3055644,[[36014,7626550,"/steam/76561197998027890","{\"sharedHistory\":0,\"hardwareType\":0,\"inputDeviceType\":0}","Mayokat","",1175266,473504,246,2074389,[0,"",null],"76561197998027890",3,[],3,"Offline",[[1409823,"97744957"]]]]]
(I) [16:22:24.875] [000002536]: Read bytes [0,"MatchReceivedChatMessage",3055644,[7475103,"where is your army?","where is your army?",16,97747141]]
(I) [16:22:32.001] [000002552]: MessageCounts: inval=0/0, seek=0/0, join=0/0, ichk=0/0, sk_r=0/0, deny=0/0, Padd=0/0, Pdel=0/0, drop=0/0, data=47/0, mdat=280/560, voip=0/0, rchk=0/0, nudg=0/0, Thdr=0/0, Peer=0/0, PPrx=0/0, ping=0/0, Pfrg=0/0, rely=0/0, lb_p=18/5, lb_c=0/0, cast=0/0, cdat=45/0, sorq1=0/0, sorp=0/0, acto=0/0, spob=0/0, sorq2=0/0, setp=0/0, actr=0/0, lsim=0/0, rlbc=0/0, rlbc2=0/0, endg=0/0
(I) [16:22:48.882] [000002536]: Read bytes [0,"PresenceMessage",3055644,[[23005,5031201,"/steam/76561198192757367","{\"sharedHistory\":1,\"hardwareType\":0,\"inputDeviceType\":0}","TurboS-Minsk","",1510146,348404,183,2074389,null,"76561198192757367",3,[],3,"Offline",[[1409823,"97750503"]]]]]
(I) [16:22:58.007] [000002552]: MessageCounts: inval=0/0, seek=0/0, join=0/0, ichk=0/0, sk_r=0/0, deny=0/0, Padd=0/0, Pdel=0/0, drop=0/0, data=0/0, mdat=208/416, voip=0/0, rchk=0/0, nudg=0/0, Thdr=0/0, Peer=0/0, PPrx=0/0, ping=0/0, Pfrg=0/0, rely=0/0, lb_p=12/3, lb_c=0/0, cast=0/0, cdat=0/0, sorq1=0/0, sorp=0/0, acto=0/0, spob=0/0, sorq2=0/0, setp=0/0, actr=0/0, lsim=0/0, rlbc=0/0, rlbc2=0/0, endg=0/0
(E) [16:23:16.715] [000002552]: TlsConnection::Shutdown: socket 0/3948 SSL shut down failed; A system error occurred. errno=0
(I) [16:23:20.605] [000014012]: Tick -- Adding 2830 ms extension to hang detection temporarily.
(E) [16:23:20.842] [000002552]: TlsConnection::Shutdown: socket 1/3948 SSL shut down failed; A system error occurred. errno=0
(I) [16:23:21.133] [000002536]: Read bytes [0,"PresenceMessage",3055644,[[36015,7626550,"/steam/76561197998027890","{\"sharedHistory\":0,\"hardwareType\":0,\"inputDeviceType\":0}","Mayokat","",1175266,473504,246,2074389,[0,"",null],"76561197998027890",3,[],1409815,"In Game",[[1409823,""]]]]]
(E) [16:23:23.847] [000002552]: TlsConnection::Shutdown: socket 2/3948 SSL shut down failed; A system error occurred. errno=0
(E) [16:23:26.850] [000002552]: TlsConnection::Shutdown: socket 3/5908 SSL shut down failed; A system error occurred. errno=0
(E) [16:23:29.847] [000002552]: TlsConnection::Shutdown: socket 4/5908 SSL shut down failed; A system error occurred. errno=0
(E) [16:23:30.847] [000002552]: TlsConnection::Shutdown: socket 5/5752 SSL shut down failed; A system error occurred. errno=0
(E) [16:23:32.842] [000002552]: TlsConnection::Shutdown: socket 6/5752 SSL shut down failed; A system error occurred. errno=0
(I) [16:23:33.008] [000002552]: MessageCounts: inval=0/0, seek=0/0, join=0/0, ichk=0/0, sk_r=0/0, deny=0/0, Padd=0/0, Pdel=0/0, drop=0/0, data=0/0, mdat=149/298, voip=0/0, rchk=0/0, nudg=5/0, Thdr=0/0, Peer=5/0, PPrx=0/0, ping=0/0, Pfrg=0/0, rely=5/0, lb_p=23/5, lb_c=7/0, cast=0/0, cdat=0/0, sorq1=0/0, sorp=0/0, acto=0/0, spob=0/0, sorq2=0/0, setp=0/0, actr=0/0, lsim=0/0, rlbc=0/0, rlbc2=0/0, endg=0/0
(E) [16:23:35.849] [000002552]: TlsConnection::Shutdown: socket 7/5752 SSL shut down failed; A system error occurred. errno=0
(E) [16:23:38.853] [000002552]: TlsConnection::Shutdown: socket 8/5752 SSL shut down failed; A system error occurred. errno=0
(E) [16:23:41.854] [000002552]: TlsConnection::Shutdown: socket 9/5752 SSL shut down failed; A system error occurred. errno=0
windows debugger
2023-11-22:17:00:58:121 : Information : DbgX.Services.dll : Activity started: Loading symbols for RelicCardinal
2023-11-22:17:00:58:121 : Information : DbgX.Services.dll : Activity started: Downloading file RelicCardinal.pdb
2023-11-22:17:00:58:121 : Information : DbgX.Services.dll : SymSrv : The index string for the request is: 082C63C05E06454BBC3D162B0595ABAF1
2023-11-22:17:00:58:122 : Warning : DbgX.Services.dll : SymSrv : Failed to retrieve file, error code: 80070003
2023-11-22:17:00:58:122 : Information : DbgX.Services.dll : Activity completed (0 ms): Downloading file RelicCardinal.pdb
2023-11-22:17:00:58:122 : Information : DbgX.Services.dll : Activity started: Downloading file RelicCardinal.pdb
2023-11-22:17:00:58:122 : Information : DbgX.Services.dll : SymSrv : The index string for the request is: 082C63C05E06454BBC3D162B0595ABAF1
2023-11-22:17:00:58:123 : Information : DbgXUI.dll : Evaluating address expression '@$scopeip'
2023-11-22:17:00:58:319 : Information : DbgX.Services.dll : SymSrv : StoreWinInet::get HTTP_STATUS_NOT_FOUND - /download/symbols/index2.txt
2023-11-22:17:00:58:872 : Information : DbgX.Services.dll : SymSrv : StoreWinInet::get HTTP_STATUS_NOT_FOUND - /download/symbols/RelicCardinal.pdb/082C63C05E06454BBC3D162B0595ABAF1/RelicCardinal.pdb
2023-11-22:17:00:58:988 : Information : DbgX.Services.dll : SymSrv : StoreWinInet::get HTTP_STATUS_NOT_FOUND - /download/symbols/RelicCardinal.pdb/082C63C05E06454BBC3D162B0595ABAF1/RelicCardinal.pd_
2023-11-22:17:00:59:446 : Information : DbgX.Services.dll : SymSrv : StoreWinInet::get HTTP_STATUS_NOT_FOUND - /download/symbols/RelicCardinal.pdb/082C63C05E06454BBC3D162B0595ABAF1/file.ptr
2023-11-22:17:00:59:450 : Warning : DbgX.Services.dll : SymSrv : Failed to retrieve file, error code: 80190194
2023-11-22:17:00:59:450 : Information : DbgX.Services.dll : Activity completed (1327 ms): Downloading file RelicCardinal.pdb
2023-11-22:17:00:59:450 : Information : DbgX.Services.dll : Activity completed (1329 ms): Loading symbols for RelicCardinal
2023-11-22:17:00:59:451 : Information : DbgX.Debugger.dll : (E) Engine state change from request: BREAK
2023-11-22:17:00:59:451 : Information : DbgX.Debugger.dll : (E) Completed request (1678 ms) : OpenDumpFileRequest: Dump File 'C:\Users\xxxx\Desktop\RelicCardinal.exe.dmp'
2023-11-22:17:00:59:452 : Information : DbgX.Debugger.dll : (E) Looking for request: Items: 4
2023-11-22:17:00:59:452 : Information : DbgX.Debugger.dll : (E) Executing request: ReadVirtualMemoryRequest: [offset 0] [count 256]
2023-11-22:17:00:59:453 : Information : DbgX.Debugger.dll : (E) Completed request (1 ms) : ReadVirtualMemoryRequest: [offset 0] [count 256]
2023-11-22:17:00:59:453 : Information : DbgX.Debugger.dll : (E) Looking for request: Items: 3
2023-11-22:17:00:59:453 : Information : DbgX.Debugger.dll : (E) Executing request: ReadVirtualMemoryRequest: [offset 256] [count 256]
2023-11-22:17:00:59:453 : Information : DbgX.Debugger.dll : (E) Completed request (0 ms) : ReadVirtualMemoryRequest: [offset 256] [count 256]
2023-11-22:17:00:59:453 : Information : DbgX.Debugger.dll : (E) Looking for request: Items: 2
2023-11-22:17:00:59:453 : Information : DbgX.Debugger.dll : (E) Executing request: ReadVirtualMemoryRequest: [offset 18446744073709551360] [count 256]
2023-11-22:17:00:59:454 : Information : DbgX.Debugger.dll : (E) Completed request (0 ms) : ReadVirtualMemoryRequest: [offset 18446744073709551360] [count 256]
2023-11-22:17:00:59:454 : Information : DbgX.Debugger.dll : (E) Looking for request: Items: 1
2023-11-22:17:00:59:454 : Information : DbgX.Debugger.dll : (E) Executing request: ModelQueryRequest: -r1 @$scopeip
2023-11-22:17:00:59:456 : Information : DbgX.Services.dll : Activity started: Loading symbols for nsi
2023-11-22:17:00:59:456 : Information : DbgX.Services.dll : Activity started: Downloading file nsi.pdb
2023-11-22:17:00:59:457 : Information : DbgX.Services.dll : SymSrv : The index string for the request is: AB14E8679A32CCD00494A920C48F7CA51
2023-11-22:17:00:59:457 : Warning : DbgX.Services.dll : SymSrv : Failed to retrieve file, error code: 80070003
windows event viewer
Type : Error
Date : 11/22/2023
Time : 5.03.28 PM
Source : Application Hang
Log: Application
Description:
The program RelicCardinal.exe version 9.1.176.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Type : Warning
Date : 11/22/2023
Time : 4.47.41 PM
Source : Microsoft-Windows-DistributedCOM
Log: System
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user xxx\xxxSID ######################### from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Type : Information
Date : 11/22/2023
Time : 4.34.41 PM
Source : Microsoft-Windows-RestartManager
Log: Application
Description:
Ending session 1 started 2023-11-22T15:34:29.844083400Z.
Type : Information
Date : 11/22/2023
Time : 4.34.36 PM
Source : Microsoft-Windows-Security-SPP
Log: Application
Description:
Successfully scheduled Software Protection service for re-start at 2123-10-29T15:34:36Z. Reason: RulesEngine.
Type : Information
Date : 11/22/2023
Time : 4.34.29 PM
Source : Microsoft-Windows-RestartManager
Log: Application
Description:
Starting session 1 - 2023-11-22T15:34:29.844083400Z.
Type : Information
Date : 11/22/2023
Time : 4.34.06 PM
Source : Microsoft-Windows-Security-SPP
Log: Application
Description:
Offline downlevel migration succeeded.
Type : Information
Date : 11/22/2023
Time : 4.26.11 PM
Source : Service Control Manager
Log: System
Description:
The start type of the Background Intelligent Transfer Service service was changed from auto start to demand start.
Type : Error
Date : 11/22/2023
Time : 4.24.41 PM
Source : Application Hang
Log: Application
Description:
The program RelicCardinal.exe version 9.1.176.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Type : Information
Date : 11/22/2023
Time : 4.23.55 PM
Source : Service Control Manager
Log: System
Description:
The start type of the Background Intelligent Transfer Service service was changed from demand start to auto start.
Type : Warning
Date : 11/22/2023
Time : 4.23.01 PM
Source : Microsoft-Windows-DNS-Client
Log: System
Description:
Name resolution for the name t-ring-fallbacks2.msedge.net timed out after none of the configured DNS servers responded. Client PID 9656.