GAME INFORMATION
- **BUILD #:12 11148
- PLATFORM: Steam
- OS: Windows 10
ISSUE EXPERIENCED
DESCRIBE THE ISSUE IN DETAIL (below). Limit to ONE issue per thread.
The game menus are freezing/locking when I click them. After the last intro video plays, it locks for a few minutes but then it gets really bad if I click on Skirmish, it freezes/locks for about 3 minutes till it opens the next menu. If I click on my civ to change it, it does it again. Saving my deck is the worst freeze/lock it takes about 5-7 minutes to save one deck.
So far I have tried:
-Reboot my game.
-Running a performance tester while showing the lock up, the performance tester of my PC shows that graphics and temperature and etc are fine.
-Changed settings to low.
-Updated my drivers.
-Reinstalled my game.
FREQUENCY OF ISSUE
How often does the issue occur? CHOSE ONE; DELETE THE REST.
- 100% of the time I play (ALWAYS)
REPRODUCTION STEPS
List the DETAILED STEPS we can take to reproduce the issue… Be descriptive!
Here’s the steps to reproduce the issue:
- Start the game.
- Click past all the videos
- Click Skirmish
EXPECTED RESULT
What was supposed to happen if the bug you encountered were not present?
It would not lock up, freeze, the next menu with my game would come up in a matter of seconds.
ACTUAL RESULT
What actually happened (what went wrong) because of the issue you’re reporting?
The game freezes/locks for about 3 minutes. If I try to click, the mouse wheel/buffering icon shows, and I have no control over anything until few minutes later it will resume normally. Sometimes if I am clicking after it freezes, Windows tells me that the game is not responding.
GAME FILES
Include a OneDrive or Google Drive link to a SAVE GAME or REPLAY FILE (.aoe2record) of the match where you encountered the issue.
I can’t do that, it is not during a match.
IMAGE & ATTACHMENTS
Attach a relevant PICTURE (.jpg, .png, .gif), VIDEO (.mp4, YouTube), DXDIAG FILE (.txt), or CRASH/GAME LOGS (.aoe2record, .txt) below.
I am not sure how to show this bug.