These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
GAME BUILD #: 101.102.30274.0 (#95810)12466982
GAME PLATFORM: Steam
OPERATING SYSTEM: Windows 11
DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
When I save a campaign game and then go to quit the chapter of that campaign. I go to return to the campaign menu. When I am in the menu, it won’t let me click on anything like getting out of the game. I can press the windows key or ctrl+shift+tab to switch from the game window to steam to press the stop button from there but even that side won’t work like the game and everything except the mouse was frozen. I could only close down the game by turning off my PC the incorrect way by using the power button. That did work and when I went back on to see if my save file was corrupted. It wasn’t but I did run into the issue again when I quit and went back to the campaign menu.
FREQUENCY OF ISSUE
How often does the issue occur? CHOSE ONE; DELETE THE REST!
100% of the time / matches I play (ALWAYS)
List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!
Here’s the steps to reproduce the issue:
Pick a campaign to play. I don’t know if it happens on any campaign since I was playing on Sargon of Akkad
Load a chapter, save the game and then quit the game
Go back to the campaign menu and see if you can click to go back to the main menu screen or if you can click on the stop button for steam
What was SUPPOSED to happen if the bug you encountered were not present?
The game wouldn’t freeze and I would be able to quit out of the game and turn off my PC correctly
ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
forum is not wanting me to post the youtube link
using the reply worked
I have a reason to believe the same file was corrupted. I reinstalled the game thinking it resolved which it looked like it did but the problem still occurred. Since it was the same save being backed up from Steam. I think it might have been corrupted. I should have included it in the beginning of this forum post but I guess I was thinking it was a bug.
Alright, i did all the listed steps you wanted me to do. I put the numbers folder in a safe place while deleting it in the current folder directory. The problem still persists. Should I link the user folder?
Uninstalled the game and made it so Mountain Royals won’t download when the game is finished installing. The problem still persisted. I may just wait for an update or 2 to see if it somehow gets resolved. Should I send over that folder with the numbers on it in here?
One thing I have noticed since I have 2 screens is that my cursor will appear on my other screen when i move the map to the right. But the thing that is odd is that the graphics settings is set to full screen and not borderless full screen.
You don’t need to send that folder
If you go to Options - Interface - you can enable “Clamp Mouse to Window” so the cursor will always stay on the screen.
Do you have different resolutions on your screens?
I did some research lately today and realized what I am encountering may not be a bug and why you couldn’t replicate it. I researched "Game randomly freezing while playing" and I had several results that were surprisingly what I was experiencing on Age of Empires II DE.
While I decided to download Age of Empires II DE on my other computer just to check if this is a bug or something is wrong with my Desktops hardware, BIOS and Graphics driver versions. I decided to play Age of Empires II DE on my other PC which is a laptop and zero problems occurred. It was working perfectly even with the new DLC installed.
I am going to try these and sorry for wasting your time when I realized this isn’t a bug but more of a hardware and firmware issue that I have to fix on my end.