Game spontaneously crashes after latest update

machinegobrr · February 3, 2023, 4:05pm

GAME INFORMATION

GAME BUILD #: 75350
GAME PLATFORM: Steam
OPERATING SYSTEM: Windows 10

ISSUE EXPERIENCED

My game is crashing spontaneously since the Xbox update. The crashes happen at varied points after queueing for a 1v1 RM game. I have had crashes in the following instances:

While waiting to find a match
After finding a match
Early during a match
Late during a match

The crash manifests as the game just disappearing from my screen and the desktop appearing.

FREQUENCY OF ISSUE

50%** of the time / matches I play (FREQUENTLY)**
I am getting this issue all the time now. It is making the game unplayable for me.

I have tried verifying game files via Steam, reinstalling the game, and disabling all my mods. None of this has helped.

REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

Queue for a match
Play normally
Sometimes it crashes at any point before a match might end. Sometimes it does not

EXPECTED RESULT

The game was not supposed to disappear from my screen and the application close during a match. I have never had this problem before the latest update.

IMAGE

I cannot attach an image of a crashed game.

GAME FILES (SAVE / RECORDING)

MP Replay v101.102.9814.0 #(75350) @2023.01.31 194613 (2).aoe2record (6.6 MB)

This is one example of a game that crashed. The crash happened quite late in the game, after playing for 1:05 in-game time. nothing remarkable seemed to be occurirng. This game should be Poles vs Hindustanis on African Clearing, but I have had crashes on all maps now.

EDITED TO ADD (some mdmp files):
AoE2DESteam-75350-2023.02.03-12.13.02.mdmp (761.8 KB)
AoE2DESteam-75350-2023.02.05-14.58.08.mdmp (751.4 KB)

machinegobrr · February 3, 2023, 5:13pm

MP Replay v101.102.9814.0 #(75350) @2023.02.03 120702 (1).aoe2record (1.3 MB)
Here’s another one that crashed.

I had two crashes while waiting for a match just now as well.

molagabajji · February 4, 2023, 7:55am

Hi,

I am facing the same issue. Have crashed in 6/7 games i tried playing tonight. I can share my mini dump files or anything else required to help debug. Hopefully a dev responds to this soon.

molagabajji · February 4, 2023, 8:02am

AoE2DESteam-75350-2023.02.03-23.27.54.mdmp (489.6 KB)
AoE2DESteam-75350-2023.02.03-23.33.07.mdmp (488.7 KB)
AoE2DESteam-75350-2023.02.03-23.56.23.mdmp (516.7 KB)
AoE2DESteam-75350-2023.02.03-22.39.15.mdmp (499.6 KB)

lazrshark438 · February 5, 2023, 6:23am

Hi,

I’m having the same issue, except for me the crashes are completely random. Sometimes it will crash in the main menu 2 min after launch, other times it will be 30 min into a match.

I play on Steam and I’ve disabled all mods, verified integrity of local files, and completely re-installed it with no luck.

I’m running Windows 10 version 22H2 with an RTX 3080TI(with latest driver), i7-11700k, and 32GB of RAM so it shouldn’t be struggling to run it by any means.

I tried to paste a link to a google drive with all the MDMP files but this site must block URL’s. I tried uploading the files directly to this post but it blocked me since this is a new account. Cool…

VonWegenRL · February 5, 2023, 9:56am

I have the same problem. I completely uninstalled the game and wiped all data and installed it on another hard drive. All updates are installed (Win 10), including the latest graphics drivers. There is also no real point in time that I can determine. As already described above.

imravka · February 5, 2023, 10:31am

The issue seems to be from the new steam achievements since the latest updates. I am a new user so it doesn’t let me upload attachments, but this is what it says in my crash logs:

Player sign-in processing complete
[rlink - error] 2023/02/04 18:46:18.601 (UTC) XBoxAchievementService::HandleGetRelationships, response error: generic_error

Closing video
[rlink - error] 2023/02/04 18:46:23.540 (UTC) XBoxRelationshipService::SetPresence, response error: generic_error

[rlink - error] 2023/02/04 18:46:23.600 (UTC) presence data missing

[rlink - error] 2023/02/04 18:46:54.643 (UTC) XBoxRelationshipService::SetPresence, response error: generic_error

[rlink - error] 2023/02/04 18:46:55.484 (UTC) presence data missing

[rlink - error] 2023/02/04 18:46:55.952 (UTC) JoinAsync: failed to join platform session. Continuing anyway

SyncMandatory is being logged
[rlink - error] 2023/02/04 18:47:53.322 (UTC) XBoxRelationshipService::SetPresence, response error: generic_error

[rlink - error] 2023/02/04 18:47:53.401 (UTC) presence data missing

SyncMandatory is being logged
[rlink - error] 2023/02/04 18:49:28.862 (UTC) Achivement failed to update

[rlink - error] 2023/02/04 18:49:43.876 (UTC) Achivement failed to update

[rlink - error] 2023/02/04 18:49:53.888 (UTC) Achivement failed to update

Exception type 0x80000003 occurred at 00007fff9606af4e

machinegobrr · February 5, 2023, 1:33pm

I’ve updated my original post to add a .mdmp file from one of my crashes in cases it helps.

Like lazershark438, my build is using pretty new hardware and there’s no reason to think the issue is related to my device. I’m not experience crashes in any other games right now, even more demanding ones, but since the update, AOE2 DE is crashing most of the time for me.

Lowki4930 · February 5, 2023, 2:25pm

Running into the same issue, as mentioned above it happens randomly and occasionally while in the main menu.

Windows 10
i7-8700k
RTX3090
32gb ram

Running Game
Total Texture Load Time: 0 ms
[rlink - error] 2023/02/05 01:59:15.483 (UTC) presence data missing

[rlink - error] 2023/02/05 01:59:16.547 (UTC) XboxPlatform::SetPresence not successful: XboxLiveContext is null

[rlink - error] 2023/02/05 01:59:22.089 (UTC) presence data missing

Closing video
[rlink - error] 2023/02/05 01:59:27.745 (UTC) XboxPlatform::SetPresence not successful: XboxLiveContext is null

[rlink - error] 2023/02/05 01:59:27.873 (UTC) presence data missing

[rlink - error] 2023/02/05 01:59:37.747 (UTC) XboxPlatform::SetPresence not successful: XboxLiveContext is null

[rlink - error] 2023/02/05 01:59:37.870 (UTC) presence data missing

Save result:Success
Exception type 0x80000003 occurred at 00007ff82c8baf4e
Writing crash record file.
Generating autosave.

machinegobrr · February 5, 2023, 3:02pm

If hardware matters, I’m on Windows 10, RTX 3080, Ryzen 9 5900, 32gb ram

machinegobrr · February 5, 2023, 8:16pm

This is the log from my last crash.

Initializing Time System
Initializing Command Line
Constant Logging is OFF
Verbose Logging is OFF
Startup is being logged
Age of Empires II DE start at 2023-02-05T19:50:30.185Z
Build version: 101.102.9814.0 #(75350)
Build stream: phoenix_stream_release
Build config: Final Steam D3D11, built on BUILDBOX_8, at 2023-01-18T21:38:53
DirectX is being logged
Initializing File System
Initializing Performance Profiler
Gathering System Information
Processor architecture: x64 (AMD or Intel) type 86/x64
Processor level 25, revision 8448
Number of processors = 24
Multi core processor #0, efficiency class 0, 1 groups
 Processor group 0, affinity 0x3
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x3, group=0
 L3 unified cache: line size=64 bytes, size=33554432 bytes, affinity=0xfff, group=0
Multi core processor #1, efficiency class 0, 1 groups
 Processor group 0, affinity 0xc
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc, group=0
Multi core processor #2, efficiency class 0, 1 groups
 Processor group 0, affinity 0x30
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x30, group=0
Multi core processor #3, efficiency class 0, 1 groups
 Processor group 0, affinity 0xc0
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc0, group=0
Multi core processor #4, efficiency class 0, 1 groups
 Processor group 0, affinity 0x300
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x300, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x300, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x300, group=0
Multi core processor #5, efficiency class 0, 1 groups
 Processor group 0, affinity 0xc00
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc00, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc00, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc00, group=0
Multi core processor #6, efficiency class 0, 1 groups
 Processor group 0, affinity 0x3000
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3000, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3000, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x3000, group=0
 L3 unified cache: line size=64 bytes, size=33554432 bytes, affinity=0xfff000, group=0
Multi core processor #7, efficiency class 0, 1 groups
 Processor group 0, affinity 0xc000
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc000, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc000, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc000, group=0
Multi core processor #8, efficiency class 0, 1 groups
 Processor group 0, affinity 0x30000
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x30000, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x30000, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x30000, group=0
Multi core processor #9, efficiency class 0, 1 groups
 Processor group 0, affinity 0xc0000
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc0000, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc0000, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc0000, group=0
Multi core processor #10, efficiency class 0, 1 groups
 Processor group 0, affinity 0x300000
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x300000, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x300000, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x300000, group=0
Multi core processor #11, efficiency class 0, 1 groups
 Processor group 0, affinity 0xc00000
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc00000, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc00000, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc00000, group=0
NUMA Node #0
Group max: 1, active groups: 1
 Group #0, 24/24 active processors, affinity mask:0xffffff
Total physical memory is 32.000 GB
Maximum system memory: 31.889 GB currently available:23.392 GB
Page file size: 36.639 GB currently available:24.251 GB
Maximum virtual memory: 16383.999 GB currently available:16383.999 GB extended currently available:0.000 GB
Primary display resolution is 3840x2160, desktop size is 3860x2180
Graphics Adapter Name: NVIDIA GeForce RTX 3080
Adapter LUID: 00000000:1102736b
Vendor: 4318 device ID:8726 subsys ID:2283933763 rev:161
Dedicated VRAM: 10067.00 MB
Dedicated system RAM:   0.00 MB
Shared RAM: 16327.21 MB
System has no battery
Battery saver is OFF
Benchmark quad write: 8.047933 milliseconds ==  11928.53 MB/s
Benchmark fast write: 8.053901 milliseconds ==  11919.69 MB/s
Benchmark slow write: 8.123067 milliseconds ==  11818.20 MB/s
CPU rating: 23919.7, GPU rating: 10067.0
Checking graphics driver version
Found graphics driver info:
Driver for:NVIDIA GeForce RTX 3080 by: NVIDIA
Internal driver version: 31.0.15.2824
User driver version: 528.24
Driver date: 1-15-2023
Initializing Telemetry Manager
Initializing Time System
Setting Up Systems
Initializing Registry Options
Setting Program Defaults
Setting up main window
Initializing Reflect
Register Classes
Initializing Speech Synthesis
Initializing Achievement Manager
Initializing UI Widget Manager
Initializing Campaign File Type
Initializing SP Savegame File Type
Initializing MP Savegame File Type
Initializing Random Map File Type
Initializing Random Map Group Manager
Initializing Scenario File Type
Initializing Wwise Manager
Initializing Civilization
Initializing Error Handler
Initializing DLC Manager
ci; PE:0, O:0, Q:0, I:1, P:0
ci; PE:1, O:0, Q:0, I:0, P:0
ci; PE:2, O:0, Q:0, I:1, P:0
ci; PE:3, O:0, Q:0, I:0, P:0
ci; PE:4, O:0, Q:0, I:0, P:0
ci; PE:5, O:0, Q:0, I:0, P:0
co; PE:0, O:1, Q:1, I:1, P:0
co; PE:1, O:0, Q:0, I:0, P:0
co; PE:2, O:1, Q:0, I:1, P:0
co; PE:3, O:0, Q:0, I:0, P:0
co; PE:4, O:0, Q:0, I:0, P:0
co; PE:5, O:0, Q:0, I:0, P:0
Initializing Steam System
Initializing Tool Manager
Initializing Mod Manager
Initializing Loggg System
Initializing Time System
Initializing UI System
Initializing Additional Options
Initializing Localization Manager
LocalizationManager::UpdateSelectedLanguageFromOptions
LocalizationManager::GetOSLanguage: userPrimary is en
LocalizationManager::GetOSLanguage: Located user primary.
LocalizationManager::GetOSLanguage: Located user sub, returning 2
LocalizationManager::UpdateSelectedLanguageFromOptions: Calling SetCurrentLanguage(2)
LocalizationManager::LocalizationManager end
Initializing Font Manager
Initializing Terrain
Initializing Game Version Manager
Initializing FPS Control
Initializing Difficulty
Initializing Game Mode
Initializing Player Profile Manager
Initializing Update Manager
Initializing Panel System
Initializing Screen Stack
Initializing Sync Logger
Initializing Random Manager
Initializing Network speed Data
Initializing ErrorReportingManager
This Steam account 76561199037383823 is online
Active Launch Options: none
Initializing Game
ci; PE:0, O:0, Q:0, I:1, P:0
ci; PE:1, O:0, Q:0, I:1, P:0
ci; PE:2, O:0, Q:0, I:1, P:0
ci; PE:3, O:0, Q:0, I:1, P:0
ci; PE:4, O:0, Q:0, I:1, P:0
ci; PE:5, O:0, Q:0, I:1, P:0
co; PE:0, O:1, Q:3, I:1, P:0
co; PE:1, O:1, Q:3, I:1, P:0
co; PE:2, O:1, Q:3, I:1, P:0
co; PE:3, O:1, Q:3, I:1, P:0
co; PE:4, O:1, Q:3, I:1, P:0
co; PE:5, O:1, Q:3, I:1, P:0
Setting up graphics
Setting up mouse
Setting up screen
Setting up chat
Setting up comm handler
Setting version info: app = 75350 data = 0 mod = 0 version = 56950784
Setup mod manager
Enabling mod #0 (Anne_HK - Selected Small Trees with Grid Shadow)
Get token via xforge_workshop::InstalledMods, Result {1} Token {Steam1.0 CAEQleu3oAsYBSBXKoABVB4JrolKngsQeTF3jA8M2YrEucnW02/xPYYxHqwTlzlzAOLIHoaQD8KBHU0K9ZmfRB8yoAr3Syb29SpeNxgn4DjCpEv+bMEQTu8AG2p0+YWm1V4J9VRfIdV2snxNQKmGTqJpVWFuQ/luLsccYv6AfjQZbSFZgo3O1Ht+MC5eQc8=}
Setup post mod manager
Installing modded languages
Opening resource packages
Setting up palettes
Setting up shapes
Setting up save map area
Setting up sound system
Setting up screen resolution
Available resolutions:3840x2160, 2560x1600, 2560x1440, 2048x1536, 1920x1440, 1920x1200, 1920x1080, 1680x1050, 1600x1200, 1600x1024, 1600x900, 1366x768, 1360x768, 1280x1024, 1280x960, 1280x800, 1280x768, 1280x720, 1152x864, 1024x768
Recommended settings:
 resolution: 2560 x 1600
 downscale percentage = 100
 high-resolution assets = YES
 antialiasing = YES
 framelimit = INFINITE
 fog = YES, animatedFogBorder = YES
 edge-blur = YES
 bloom = YES
 vsync = NO
File System Ready
SyncAI is being logged
SyncPlayer is being logged
SyncRandom is being logged
[rlink - error] 2023/02/05 19:50:40.630 (UTC) XboxPlatform::SetPresence not successful: XboxLiveContext is null

Launching intro video AOEIIDE_TITLEVIDEO
Setting up video system
Opening video
Setting up interface messages
Loading player profile
co; PE:0, O:1, Q:3, I:1, P:0
co; PE:1, O:1, Q:3, I:1, P:0
co; PE:2, O:1, Q:3, I:1, P:0
co; PE:3, O:1, Q:3, I:1, P:0
co; PE:4, O:1, Q:3, I:1, P:0
co; PE:5, O:1, Q:3, I:1, P:0
Setting up hotkeys
LocalizationManager::GetOSLanguage: userPrimary is en
LocalizationManager::GetOSLanguage: Located user primary.
LocalizationManager::GetOSLanguage: Located user sub, returning 2
LocalizationManager::UpdateSelectedLanguageFromOptions
LocalizationManager::GetOSLanguage: userPrimary is en
LocalizationManager::GetOSLanguage: Located user primary.
LocalizationManager::GetOSLanguage: Located user sub, returning 2
LocalizationManager::UpdateSelectedLanguageFromOptions: Calling SetCurrentLanguage(2)
LocalizationManager::LocalizationManager end
Player sign-in processing complete
Total Initialization Time: 13108 ms
Running Game
Total Texture Load Time: 0 ms
[rlink - error] 2023/02/05 19:50:49.860 (UTC) presence data missing

[rlink - error] 2023/02/05 19:50:50.629 (UTC) XboxPlatform::SetPresence not successful: XboxLiveContext is null

[rlink - error] 2023/02/05 19:50:56.458 (UTC) presence data missing

Closing video
[rlink - error] 2023/02/05 19:51:00.629 (UTC) XboxPlatform::SetPresence not successful: XboxLiveContext is null

[rlink - error] 2023/02/05 19:51:00.772 (UTC) presence data missing

[rlink - error] 2023/02/05 19:51:03.503 (UTC) Rejecting packet type 0 that claims to come from ourself

[rlink - error] 2023/02/05 19:51:05.255 (UTC) Rejecting packet type 0 that claims to come from ourself

[rlink - error] 2023/02/05 19:51:10.632 (UTC) XboxPlatform::SetPresence not successful: XboxLiveContext is null

[rlink - error] 2023/02/05 19:51:10.767 (UTC) presence data missing

[rlink - error] 2023/02/05 19:52:09.018 (UTC) XboxPlatform::SetPresence not successful: XboxLiveContext is null

[rlink - error] 2023/02/05 19:52:11.646 (UTC) presence data missing

SyncMandatory is being logged
[rlink - error] 2023/02/05 19:52:44.450 (UTC) XboxPlatform::SetPresence not successful: XboxLiveContext is null

SyncMandatory is being logged
[rlink - error] 2023/02/05 19:52:45.100 (UTC) presence data missing

Exception type 0x80000003 occurred at 00007ffef68faf4e
Writing crash record file.
Generating autosave.
[rlink - error] 2023/02/05 19:58:08.212 (UTC) SetVisible called while !IsConnected

Save result:Success
Writing out log

n00bMaster3616 · February 5, 2023, 9:44pm

I have the same issue.

Windows 10
Xeon E5 1620
12 MB RAM
Nvidia 750 ti

Felizon89 · February 6, 2023, 9:59am

Thanks for this detailed report, I attached your recs and mdump files to the ticket we already have about this issue

machinegobrr · February 6, 2023, 3:21pm

Awesome, glad to hear it! I hope we can hear an update on this soon. A lot of us just can’t play now and that really sucks - a hotfix or solution would be really nice.

machinegobrr · February 12, 2023, 7:21pm

So earlier this week, I logged out of the Xbox app and I had been able to play maybe 10 or 20 consecutive games without crashing. Today, I tried to play and the issue has returned. My game crashed once during the queue and a second time during a match. Here is my mdmp and my rec.

AoE2DESteam-75350-2023.02.12-14.19.49.mdmp (771.2 KB)
MP Replay v101.102.9814.0 #(75350) @2023.02.12 140935 (2).aoe2record (2.0 MB)

machinegobrr · February 12, 2023, 7:49pm

So if anything changed between yesterday and today, it could be the cause of some of the crashes.

AGlassHalf · February 13, 2023, 1:43pm

It’s been 13 days since this issue started. Can we get some transparency on this?

Can it be fixed?

When will it be fixed?

Where in the “Priority” list is it?

machinegobrr · February 13, 2023, 1:44pm

Yeah, I would appreciate a real update too. This isn’t the sort of problem that should occur and last this long in an established game.

aocashleylynn · February 14, 2023, 12:23am

Our teams have been working on a small patch to address some of the recent crashes and major issues.

An update will be coming tomorrow, so please check if this update fixes the issues you’ve been experiencing.

machinegobrr · February 14, 2023, 11:41am

Great news! I hope this does the trick. Thanks for your hard work.