Hotkeys and Recs take 5-10 minutes to load

:arrow_forward: GAME INFORMATION

  • GAME BUILD #: 101.101.50292.0 , but was happening for many versions prior to this.
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

When clicking on the Hotkey tab in settings, it takes about 5 minutes or more to load.

If I save the hotkeys, then go back to settings, it again takes about 5 minutes or more to load (since it tries loading the hotkeys). If I go to any of the other tabs and save, then I go back into Settings, the respective tab loads instantly (because it’s not the Hotkey tab).

Also, when accessing the Recs tab of Saved Games and Recordings, it takes about 10 minutes to load, even if I don’t have any recordings or saved games.

:arrow_forward: FREQUENCY OF ISSUE

  • 100% of the time (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

Here are the steps to reproduce the issue:

  1. Go to Settings
  2. Click on the Hotkeys tab
  3. It takes about 5 or more minutes to load


  1. Go to Single Player
  2. Click on the Load Game button
  3. It takes about 5 or more minutes to load the Saved Games tab. Clicking the Replays tab loads instantly (because the files were loaded with the Saved Games load).

:arrow_forward: EXPECTED RESULT

Should take a few seconds or less to load.

:arrow_forward: IMAGE

1 Like

Yes 100%. The hotkey menu also shows up as default if you have chosen it before. So you need to clear the game data to get rid of it and be able to access other setting-tabs. Maybe it is related to the syncing process in general. Loading/Syncing takes ages.

1 Like

Similar issues:

  1. Saved Game/Replays and Hotkeys menus take forever to load
  2. Hotkey Menu Takes Forever to Load (over 1 minute)
  3. Save game browser taking a long time to load
1 Like

Are you also using Microsoft Store? That appears to be the common denominator from people who have reported the issue so far.

1 Like

On discord, one more guy mentioned that he had the same issue on Microsoft Store. As soon as he switched to Steam, those pages worked instantly for him. He had the same computer setup for each.

@ChristheCo changing all my hotkeys is taking me days. Every time I want to change one or fix a conflict, I have to wait 10 minutes for the page to load.

No fun.

Yes. WIndows Store Version.

@ChristheCo Can you check if you can replicate this? It appears to be occurring for 100% of Microsoft Store users.

Hi everyone,
thanks a lot for this report, i have forwarded it to our team.
Have a great day, dont forget RW5 already started 11!

Thank you!

RW5 has been :fire: Viper vs Liereyy next…