Hotkeys and Recs take 5-10 minutes to load

:arrow_forward: GAME INFORMATION

  • GAME BUILD #: 101.101.50292.0 , but was happening for many versions prior to this.
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

When clicking on the Hotkey tab in settings, it takes about 5 minutes or more to load.

If I save the hotkeys, then go back to settings, it again takes about 5 minutes or more to load (since it tries loading the hotkeys). If I go to any of the other tabs and save, then I go back into Settings, the respective tab loads instantly (because it’s not the Hotkey tab).

Also, when accessing the Recs tab of Saved Games and Recordings, it takes about 10 minutes to load, even if I don’t have any recordings or saved games.

:arrow_forward: FREQUENCY OF ISSUE

  • 100% of the time (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

Here are the steps to reproduce the issue:

  1. Go to Settings
  2. Click on the Hotkeys tab
  3. It takes about 5 or more minutes to load


  1. Go to Single Player
  2. Click on the Load Game button
  3. It takes about 5 or more minutes to load the Saved Games tab. Clicking the Replays tab loads instantly (because the files were loaded with the Saved Games load).

:arrow_forward: EXPECTED RESULT

Should take a few seconds or less to load.

:arrow_forward: IMAGE

1 Like

Yes 100%. The hotkey menu also shows up as default if you have chosen it before. So you need to clear the game data to get rid of it and be able to access other setting-tabs. Maybe it is related to the syncing process in general. Loading/Syncing takes ages.

1 Like

Similar issues:

  1. Saved Game/Replays and Hotkeys menus take forever to load
  2. Hotkey Menu Takes Forever to Load (over 1 minute)
  3. Save game browser taking a long time to load
1 Like

Are you also using Microsoft Store? That appears to be the common denominator from people who have reported the issue so far.

1 Like

On discord, one more guy mentioned that he had the same issue on Microsoft Store. As soon as he switched to Steam, those pages worked instantly for him. He had the same computer setup for each.

@ChristheCo changing all my hotkeys is taking me days. Every time I want to change one or fix a conflict, I have to wait 10 minutes for the page to load.

No fun.

Yes. WIndows Store Version.

@ChristheCo Can you check if you can replicate this? It appears to be occurring for 100% of Microsoft Store users.

Hi everyone,
thanks a lot for this report, i have forwarded it to our team.
Have a great day, dont forget RW5 already started 11!

1 Like

Thank you!

RW5 has been :fire: Viper vs Liereyy next…

Any update on this? Were they able to replicate it?

Hey, from this point on we cant give concrete dates when this will be fixed, i am just able to let you know we are now tracking this issue. :slight_smile:


…I’m adding this sentence bc the forum requires 20+ characters.

1 Like

By “we are now tracking this issue” it appears that you mean you filed it, forgot about it, and aren’t actually interested in fixing it.

This is still an issue in the latest release. It’s easy to replicate and has been going on a year and a half now? It affects 100% of Microsoft Store users, it appears.

Hello, I had got the same issue.
I notifiy that I am on windows Store platform too.

It seems that it was better since the patch 56005 from 17 november 2021,
and that it arises from the windows xbox live synchronization.
Now most of the time it is OK, but sometimes it still takes 5 min to load the hotkeys and records loading windows.