In the event that you are experiencing technical issues when running the game, we first recommend that you work through these troubleshooting steps located here:
Considering the variety of hardware and software that can disrupt the game, it’s important to include as much diagnostic information as possible when reporting a problem. This includes any crash reports related to the issue—the location of which you can find below!
Finding App Crash Reports
There are several different logs you should include whenever you encounter a crash, disconnect, or other technical issue:
|FILE NAME (example)||STORED IN|
|AoE2DE_s.mdmp||C:\Program Files (x86)\Steam\steamapps\common\AoE2DE|
|2019.11.26-11.27.23.txt||C:\Users\ [[YOUR WINDOWS USERNAME]] \Games\Age of Empires 2 DE\logs|
You can also find useful information about application errors in the Windows Event Viewer.
Generating a dxdiag.txt report
Another important bit of information to provide is your dxdiag report, which provides an overview of your hardware, your driver versions, and other important information about your computer. Here’s how to generate a dxdiag report;
- Press the Windows key.
- Type dxdiag and select the ‘Run Command’ result.
- Let the tool run and generate a report.
- In the tool, select ‘Save All Information’ and save the file as a .txt file.
Sharing your Files
If you cannot host the files here on the forum, you can use a file hosting service to upload the file. Here are a few we recommend:
You can then right-click the file to generate a sharable access link, then you can include that *link (and the file name(s)) along with your bug report.