"Invalid File or Directory" when saving game

Age of Empires III: DE Ask for Help
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:arrow_forward: GAME INFORMATION

  • BUILD #: Up to date version.
  • PLATFORM: Microsoft Store Xbox Game Pass PC
  • OS: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:question: DESCRIBE THE ISSUE IN DETAIL (below). Limit to ONE issue per thread.

Here is the problem I’m experiencing…
Everytime I try to save my game, I get an error message stating “Invalid File or Directory”. I’ve uninstalled and reinstalled the game and had no luck.

:arrow_forward: FREQUENCY OF ISSUE

:question: How often does the issue occur? CHOSE ONE; DELETE THE REST.

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:question: List the DETAILED STEPS we can take to reproduce the issue… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Load up any game
  2. Go to options and try to save game

:arrow_forward: EXPECTED RESULT

:question: What was supposed to happen if the bug you encountered were not present?

The game would allow me to save and replay the game at a later time.

:arrow_forward: ACTUAL RESULT

:question: What actually happened (what went wrong) because of the issue you’re reporting?

I am not able to save any game at all

:arrow_forward: GAME FILES

:question: Include a OneDrive or Google Drive link to a SAVE GAME or REPLAY FILE (.aoe2record) of the match where you encountered the issue.

:arrow_forward: IMAGE & ATTACHMENTS

:question: Attach a relevant PICTURE (.jpg, .png, .gif), VIDEO (.mp4, YouTube), DXDIAG FILE (.txt), or CRASH/GAME LOGS (.aoe2record, .txt) below.

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Hey there! This sounds like a technical issue that will require more information to solve. If you could, please reach out to our support team for assistance, as they will be able to work with you to collect information and dig into the issue:

Thank you for raising the issue; we hope to hear from you!