We are aware of an issue impacting some users where they get “File Error 12” when attempting to launch the game. We have been researching this issue and are working towards a solution. Please consolidate reports of this issue here.
UPDATE - Nov 15th @ 11am PT
We have pushed out a build update on Steam (v 32875) which includes a patch for this issue. This update is on its way to the Microsoft Store in the near future.
If you have encountered this issue on the Steam platform, please update to the most recent build, and check to see if you are still encountering this issue.
If you are still encountering this issue on Steam: please let us know the file path that you are saving the game to (ie: C:/users/… etc).
If you previously had this issue, are no longer seeing this issue, BUT are now seeing a different error preventing you from launching the game, please let us know and include a screenshot of the error you are now seeing.
UPDATE - Nov 19th @ 11am PT
We can confirm that build v 32875 is currently available on the Microsoft Store.
If you have encountered this issue on the Microsoft Store platform, please update to the most recent build, and check to see if you are still encountering this issue.
To check your version, open the Microsoft Store app, click the ellipses (…) in the top right, and select Downloads and Updates from the dropdown. From the list, located Age of Empires II: Definitive Edition and look to the right to see the build number.
We are taking a look at this now! Can you please let me know what language you are using to play the game, the Operating system on which you are playing the game, and any additional details that might help us as we dig into the issue?
In addition to this, please try working through these steps and letting us know if they work for you:
Type: ASUS Zenbook
Processor: Intel® Core™i5-8265U CPU
RAM: 8.00 GB
System: Windows10 64-bit computing
Graphics: NVIDIA GeForce GTX 1050 with Max-Q Design
My language is Chinese.
I have an issue that the game tried to download itself once again. 14.3 GB. after restarting my pc i cant start the game and no update. do i really have to download the whole game once again?
Today, november 23rd 2019, i still encounter the file error 12 preventing the game to launch.
I am sure my game is updated to version 33164 and i have restarted the pc.
The path to the game files is:
C:\Program Files (x86)\Steam\steamapps\common\AoE2DE
I am italian and my computer is in italian. I tryed both italian and english languages for the game before launching it but to no avail.
I use Windows 10 home.
What other details do you need?
Game Version: Age of Empires II Definitive Edition
Build (101.101.34223.0)
Platform (Steam)
Issue:
When i launch the game the starting image comes up, after which the “Fatal Error: File Error 12” message pops up immediatly. This issue only happens on my laptop, on my PC the game runs fine. I’ve tried reinstalling the game, checking the files through steam, reinstalling steam + the game but nothing works. I’ve also installed the game on a different drive, the C drive instead of D. Which is a SSD instead of a HDD.
Hey there @Geflorth! This is an odd issue that we thought was fixed. It looks like you’re receiving a ‘SteamAPI_RestartApplfNecessary() has been triggered’ error. At what point does the File Error 12 message pop up? Do you have a screenshot or video of the problem?
Likewise, if you have not worked through all of the steps in this thread, I would recommend doing so:
Hopefully we can find a solution to your issue! =)
i just downloaded the age of empires 1 and 2 definitive pack. and the enhanced graphics pack thinking that would help. age of empires 1 works ok but i get the file error 12 [intel® HD Graphics GPU with vendor id 32902 and device ID 258 is not DirectX 11 compliant for my 101.101.36906.0 AOE 2.
