Lost campaign progress

[DemonicLink2926]

GAME INFORMATION

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• GAME BUILD #: 474820
• GAME PLATFORM: Microsoft Store
• OPERATING SYSTEM: Windows 10

ISSUE EXPERIENCED

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I lost progress for completing 3 missions (that I’m currently aware of):
-Historical Battle Lake Poyang (I just loaded a previous save that I luckily had).
-Joan of Arc Mission 2 and 3 for now.

FREQUENCY OF ISSUE

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• 100% of the time / matches I play (ALWAYS)

REPRODUCTION STEPS

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Here’s the steps to reproduce the issue:

1. Update the game.
2. Enter Single player > Campaigns.
3. No progress from the past few days.

EXPECTED RESULT

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Having the progress of complething those missions in previous days.

IMAGE

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GAME FILES (SAVE / RECORDING)

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[LidaKor]

Hi there!
Were there missions that you completed that were not lost, or was everything erased?

[IRCketchUP]

Where is the progress stored? near the folder hotkeys?

[DemonicLink2926]

I don’t know, I don’t understand…

[DemonicLink2926]

Only the 3 most recent missions I had completed, I did them like less than a week before the new patch.

That’s more worrisome to me because that means one day I can play and do 10 missions and the next day I could have all that progress erased.

How can I guarantee that won’t happen again.

[DemonicLink2926]

Any advice or solutions to avoid this in the future?

[Darkness01101]

Have been threads on this issue before. Here’s one:

All campaign progress and saved games are away!

Game Version: Build: 34397 Platform: Microsoft Store Issue: Yesterday I wanted to start AoE 2: DE to play some campaign and saw that all my campaign progress and saved games are away and not available anymore. Can anyone help me with this? Sorry for my bad english, I’m from Germany… Reproduction Steps: Start the game and simply play some campaign like Turks or anything else Start the game some day new and the campaign progress and saves disappear

A couple posts talking about a solution are proposed at end of that thread, if willing to try those. I’d be hesitant, considering it involves deleting files. But maybe it works. Maybe backup your files before trying, if you can.

[DemonicLink2926]

I don’t think it’s a similar problem, I did read that post but there are major differences.

1. They lost 100% of their progress, I ony lost the most recent progress (like less than a week before the patch).

2. They mention something about the game creating a new Profile folder. In my case there’s only one profile folder, the same old one, but without the most recent progress.

I’m just worried I might randomly lose recent progress again in the future.

[RosySet5070297]

All campaign progress and saved games are away!

I have good news for you: I managed to delete things, and now campaigns work again! The really important folder to look in is “\userdata<SteamID>\813780\remote” which is the steam sync folder for age. In there you’ll probably find a bunch of large save-game files. Replace them with zero size files. Deleting is NOT enough - steam will helpfully keep restoring them if you delete! That can be done in a variety of ways, eg: Open your save game file in a text editor and just delete all the conten…

I had exactly the same issue as you. The problem was that the steam-cloud was preventing my new progress getting uploaded, so I was being kicked back a few weeks to the last time it had managed to upload.

Still, this is definitely a bug that will hopefully be fixed at some point: there’s no way a few save games should fill the Steam Cloud and then error without notice.

Best of luck