Match making system not working

Trying to find match in ranked
‘Finding Match’ for 19 minutes
This is not normal
Usually only takes 1-5 minutes.

:arrow_forward: GAME INFORMATION

  • BUILD #: 4#####
  • PLATFORM: Steam / Microsoft Store
  • OS: Windows 10 / Windows 7 / Mac / Linux

:arrow_forward: ISSUE EXPERIENCED

:question: DESCRIBE THE ISSUE IN DETAIL (below). Limit to ONE issue per thread.

Here is the problem I’m experiencing…

:arrow_forward: FREQUENCY OF ISSUE

:question: How often does the issue occur? CHOSE ONE; DELETE THE REST.

  • Less than 25% of the time / matches I play (RARELY)
  • 25% of the time / matches I play (SOMETIMES)
  • 50% of the time / matches I play (FREQUENTLY)
  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:question: List the DETAILED STEPS we can take to reproduce the issue… Be descriptive!

Here’s the steps to reproduce the issue:

:arrow_forward: GAME FILES

:question: Include a OneDrive or Google Drive link to a SAVE GAME or REPLAY FILE (.aoe2record) of the match where you encountered the issue.

:arrow_forward: IMAGE & ATTACHMENTS

:question: Attach a relevant PICTURE (.jpg, .png, .gif), VIDEO (.mp4, YouTube), DXDIAG FILE (.txt), or CRASH/GAME LOGS (.aoe2record, .txt) below.

self diagnosed

it was because cross play was turned off

this message might help someone in the future that has this happen to them