[MERGED] Ranked Multiplayer not working after May 27th patch

Game Version:

  • Build: Update 37650
  • Platform: Steam
  • Operating System: Windows 10
  • Gamertag: OutlawTorn

Issue:

In every multiplayer game that I play in unranked lobbies, at least one player disconnects before 5 minutes into the game. Sometimes at the very start, sometimes a few minutes after the start. This is a persistent issue, seen over dozens of games over a wide variety of players.

Reproduction Steps:

Here’s how to reproduce the problem:

  1. Create an unranked lobby. 3v3 or 4v4 matchup with real (non-AI) players. Regular settings, random map.
  2. Start the match.

ATTACHMENTS (I can provide dozens of record games of this happening if it helps. I am sure this issue is widespread enough that literally anyone playing unranked matches can do so as well).

Please address this, the game is literally unplayable and this needs immediate attention. I know there have been similar posts on this, but I still feel this problem is not receiving the urgent attention it deserves. The issue started happening immediately after the latest patch (37650) released on May 28th.

2 Likes

This also applies to ranked.

1 Like

i have an issue after the last patch released. my connection and computer is ok, i didnt have the problem before new patch and thanks to this patch i have lost a lot of points without playing a single game

Can we please change the title of this, and the ‘known issue’ name to “Multiplayer not working after May 27th patch?”

This is because it is not just Ranked which is not working, any 3v3 or 4v4 game (whether Ranked, or Unranked) is not working. It is a much bigger issue than what it is being poised as.

5 Likes

Please when game is running in multiplayer ranked this appears in steam’s logs

1 Like

Same Problem, its just in the ranked matches i play a casual game online and i dont have any problem but in the ranked never apear the name of my team, the game crash in the load screen and if make the game i join 2 minutes latter and have a lot of lag

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Hello everyone! The team has a fix for this issue ready to go in a hotfix build later today. Until then, we continue to recommend that you avoid the Team Ranked queue—as matches will continue to crash and fail until the fixes can be implemented.

We are aiming to have this update released later today during the earliest window of opportunity! Once it is available, please ensure you have downloaded the latest build and then let us know if you continue to experience the same issue, at which point we will re-escalate it to the team.

Thank you for your patience; watch for the update (and more information) later today!

27 Likes

Due to this issue, many players will not play the game
Please fix the problem as soon as possible!

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Appreciate that! Thank you for quickening up the fix for this issue! :slightly_smiling_face:

2 Likes

Great news. Not gonna lie, it’s been a rough road for DE, but overall i’m gratefull for the continual support of the game. Thanks.

3 Likes

Great to hear that a hotfix is coming, I was worried it’d be left a month like last month. Perhaps putting updates like this somewhere other than a random thread, like twitter/discord/whatever would help for more people to see?

This isn’t random thread though?

Thank you to the team for the relatively quick turnaround on this (3 business days, all said and done). That said, I really hope that future changes to the game (including this hotfix) get far more rigorous playtesting to avoid these issues in the first place.

The original Ensemble studios was very vocal about how much they playtested the game. I would hate to see the enthusiasm and effort of the new team fail because of a lack of focus on QA. We as a community would be really happy with even a 2-month cycle of releases if it means that more testing gets done first.

3 Likes

This thread has 1.6k views. There are more people than that who are having crashes when trying to join multiplayer, and there are also many people who do not frequent these forums. Updates from Microsoft’s Community Manager should be communicated to as many people as possible, especially when they are pretty rare for what you’d expect of a community manager.

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Thank you for replying to this thread. Any communication is assuring, that you are working on these issues.

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This is topic about issue that is being fixed, so telling it is fixed and when it is coming essetial for high priority issue. Different thing is if they should also tell about upcoming update elsewhere

Thank you for your hard work! No crashes since the hotfix.

I think most of the crashes are fixed with the hotfix.

Still crashing TGs, 2 games played in a row, 2 drops. I don’t think the patch fixed it at all.

2 Likes

Yeah, seems like less crashes, but still a substantial amount in 3v3s and 4v4s