Normans campaign - portrait of Empress Matilde not unlocked after completion

Good evening;

I would like to report that upon completion of the Normans campaign, Empress Matilde portrait was not unlocked as it should have been. Historical videos, on the other hand, were regularly unlocked.

Game version is 9369, OS is Windows 10 with latest updates.

Thank you for the report @Rossocuore. Do you know if you completed the final mission after loading a save?

Any chance you can screencap this portrait in the menu for me?


Hi SavageEmpire566! I indeed completed the mission after loading a saved game. I am pretty sure about that.
I am going to upload a picture of the locked portrait and of the unlocked videos as well.
I hope it can help you guys. Loving your game so far! :wink:

Here you can see the videos are unlocked, instead:

Thank you @Rossocuore! I appreciate the extra info. I’ll take this to the team so we can investigate.

Thanks for all your efforts!

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Hey guys, just a heads up concerning this bug. I just wanted to share that to this day, and with the latest patch available, the bug is still present for me. Portrait is still locked for me :frowning:

Thank you for bumping this @Rossocuore. This is something that will have a fix coming, but probably not in the next update or even the next few patches. But it is definitely being worked on.

Thanks for your reply. I am unsure what to do with the campaign, at this point. Do you think that your eventual fix to the problem would be “retroactive” (meaning that I can complete the campaign and all the unlocks will be safe once the problem gets fixed)? Thank you for your eventual suggestion!