🛠 Server Maintenance - Wednesday, June 12 - I, II, III DE, and IV

WHAT: Server Maintenance (Multiplayer Servers)

WHEN: 2024-06-12T21:00:00Z

EST. DOWNTIME: 1-2 HOURS

GAMES & PLATFORMS:

  • Age of Empires: Definitive Edition (Steam / Microsoft Store )
  • Age of Empires II: Definitive Edition (Steam / Microsoft Store )
  • Age of Empires III: Definitive Edition (Steam / Microsoft Store )
  • Age of Empires IV (Steam / Microsoft Store )

OBJECTIVES:

  • Routine server maintenance; no player-facing changes.

DETAILS:

This coming Wednesday, June 12, the platform team will be taking the multiplayer servers down for regular maintenance. Please note:

  • Online matchmaking will be disabled exactly one hour before the maintenance window to prevent disruption to newly-formed matches.
  • Any matches still in progress at the start of the maintenance window will be disrupted when the servers are taken offline.
  • DURING THE MAINTENANCE WINDOW, YOU WILL STILL BE ABLE TO LAUNCH THE GAME, BUT WILL NOT BE ABLE TO MATCHMAKE OR ACCESS ANY ONLINE FEATURES.

To prevent any interruptions, we recommend wrapping up any games at least 10 minutes before the maintenance window. The downtime is expected to last between 1 and 2 hours . You can watch this thread for any changes to the schedule as they arise, as well as the all-clear when the maintenance is complete.

Thank you for your patience!

A forewarning to everyone that the multiplayer services will be unavailable for around 1-2 hour starting in 1 hour (2pm PT/ 21:00 UTC) as they undergo routine maintenance. Please check the schedule above and plan ahead to prevent the down-time from disrupting your matches!

Server maintenance is kicking off now! Apologies for the disruption. Updates will be posted in the thread linked above.

Server Maintenance COMPLETE! If you experience any NEW issues as a result of the maintenance, please post them to this thread. If you cannot connect, please reach out to our Support team so they can work with you to investigate! https://support.ageofempires.com

Enjoy your games!

1 Like

Hi there, I’m still not able to use multiplayer. Any idea what could it be?

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not able to connect either, have u found a fix?

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Unfortunately no, and i’m not finding any chat assistance or something like that. Already rebooted my pc but still not working haha :frowning:

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yup same here, verified game files, restarted pc and steam

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still cannot connect, any news?

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tried reinstalling the game still doesnt work

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Sorry to hear you’re encountering this issue, FarmerJo, Labisnagosa and buyanjavyn.

Please make sure you have restarted your PC or Xbox Console. Then if you are still encountering this issue, ensure you have completely Exited and Restarted Age of Empires II: Definitive Edition, it is up to date and you have attempted to Verify Integrity of Game Files (If on Steam).

If you continue to encounter this problem, please reach out to our Customer Support team and provide them with the details of the issue along with screenshots of any error messages you receive.

Turk

Also having this issue. Have rebooted, verified integrity of game files, and completely reinstalled the game and still experiencing the issue.

Submitted a support ticket.

2 Likes

Gane dont working, still appears to be in mainteneance .
I restarted the game. Steam and conputer and still doesnt work

1 Like

For those with issues, you guys will need to renew your certificated. ( godaddy certificate should be enough ).
Used next post solution as a base to update my computer certificate: https://www.reddit.com/r/aoe2/comments/1cksmq2/comment/l539ll7/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

1 Like

Hi I can’t connect to the multiplayer services, I rebooted my pc and reinstalled the game and it doesn’t work.

The error I get is this:
"Error connecting to multiplayer services. Error authenticating the server certificate.

Source: AccountLoginEvent
Error code:0xfffffffff
Extended Code: 0xfffffffffff3

2 Likes

Guys who are still having problems,

https://www.reddit.com/r/aoe2/comments/1cksmq2/comment/l539ll7/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

This subreddit points you in the right direction for certificate problems. Downloaded the updater and it worked great for me. You just neeed to run it once it’s downloaded. Then reopen the app afterwards and it should work.

Download it here:

I’m playing the game using GeForce Now, and multiplayer has not been working since yesterday. I’m also getting the server authenticating error:

Source: AccountLoginEvent
Error code:0xfffffffff
Extended Code: 0xfffffffffff3

As it is a virtual machine, I’m not able to install any new certificates myself.

1 Like